VTC Technician

Chenega Corporation; Mechanicsburg (Cumberland County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Video Conference Technician to join their team. This role involves maintaining and troubleshooting video conference systems, ensuring seamless operations for government clients. You will engage in preventative maintenance, technical installations, and must possess a CISCO certification. The ideal candidate will thrive in a fast-paced environment, managing multiple tasks while delivering exceptional support. With opportunities for professional development and a focus on teamwork, this position offers a chance to enhance your skills and grow your career in a dynamic setting.

Qualifications

• 3 years of experience maintaining video conference systems and outage repair support.
• CISCO certification required, along with the ability to maintain a Secret clearance.

Responsibilities

• Resolve system operational problems and perform preventative maintenance on video conference systems.
• Monitor multi-line support calls and respond to requests within specified timeframes.

Skills

Video Conference Systems Maintenance

Troubleshooting

Technical Installation

CISCO Video Infrastructure Design Certification

Communication Skills

Microsoft Office Suite

Education

High School Diploma or equivalent

Tools

Video Conferencing Equipment

Microsoft Office Suite

Job description

This job is contingent upon position availability.

C-CABS-24-009

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers trusted insights in Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.

Duties and Responsibilities:

• Resolve system operational problems by troubleshooting and performing fault isolation, will repair, replace, or reprogram faulty equipment, as required.
• Provide preventative and corrective maintenance once a year at all NAVSUP video conference COI sites to include the following:
• Align room cameras
• Perform an audio alignment on each microphone
• Test the room controller’s interference by executing each menu button
• Upgrade CODEC and control system software to Defense Information Systems Agency (DISA) standards.
• Clean display and fan assemblies
• Check room operation via a test call.
• Must monitor and maintain multi line support calls.
• Provide support for additional new video conference sites that are stood up during the PoP to include: site surveys, installation (including possible peripheral procurement).
• Respond to the Government’s request for assistance within 2 business hours.
• Complete CONUS corrective actions within 8 hours of the original request.
• Complete OCONUS corrective actions within 24 hours of the original request.
• Attend all customer in-person meetings and conferences as requested.
• Complete required company and project related training requirements.
• Record labor hours daily in the company’s timekeeping system.
• Travel CONUS and/or OCONUS as required.
• Other duties as assigned.

Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

• High School Diploma or equivalent required.
• 3 years’ experience maintaining video conference systems, including outage repair support.
• 3 years’ experience in the following video conference services: technical, installation, system removal or de-installation, configuration and performing MAC services.
• CISCO Video Infrastructure Design (VID) certification or similar CISCO certification required.
• Must be a U.S. citizen.
• Secret clearance required.

Knowledge, Skills and Abilities:

• Must have the ability to maintain a Secret clearance for the lifecycle of the project.
• Advanced working knowledge of a variety of computer software applications, including Microsoft Office Suite and Outlook.
• Must be familiar with controlled equipment such as: DVD player/recorders, monitors, cameras, video switched, slide projectors, projection screens, audio levels, telephone add-ons, and room lighting.
• Ability to manage multiple tasks with time constraints in a fast-paced environment.
• Ability to effectively communicate in written and verbal English language.
• Ability to self-start and work independently or as a team.
• Ability to travel CONUS and/or OCONUS up to 30%.