VSU - Technical Support Analyst 2

TALENT Software Services; Petersburg (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

TALENT Software Services is seeking an AV Instructional Technology Technician in Petersburg, VA. The role focuses on operational and technical support for audiovisual systems across classrooms, conference rooms, and university venues.

You will troubleshoot, operate, and maintain AV equipment while delivering strong customer service to faculty, staff, students, and guests. The position requires providing evening/weekend coverage for events, supporting instructional technology initiatives, and

Qualifications

• Associate degree or equivalent in IT/AV tech.
• 2+ years supporting enterprise AV systems.
• Experience troubleshooting, installing, operating, and maintaining AV equipment.
• Experience supporting live events, classrooms, or executive presentations.
• Experience using a help desk or ticketing system.
• Ability to lift up to 50 pounds and work non-standard hours.

Responsibilities

• Provide daily operational support for audiovisual in classrooms, conference rooms, and event venues.
• Diagnose and resolve issues with projectors, displays, mics, speakers, cameras, and control systems.
• Perform routine maintenance and inspections to support uptime goals.
• Complete minor installation and replacement work on AV components.
• Document service requests and changes in ticketing/inventory systems.
• Provide AV support for university events and coordinate with organizers.
• Work evenings, weekends, and other non-standard hours as required.
• Assist users with classroom technology and conferencing platforms.

Skills

AV equipment troubleshooting

Live events support

Help desk tickets

Equipment installation

Education

Associate degree in IT / Electronics / Audiovisual

Bachelor's degree in IT / AV tech (preferred)

Tools

Crestron

Extron

Q-SYS

Biamp

AVIXA CTS (certifications)

Job description

Job Title: AV Instructional Technology Technician

Job Location: Petersburg, VA, 23806

Job Duration: 12 months

Purpose of Position:

• The AV Instructional Technology Technician provides operational and technical support for audiovisual systems across instructional classrooms, conference rooms, and university event venues.
• The technician is responsible for maintaining, troubleshooting, and operating AV equipment while providing exceptional customer service to faculty, staff, students, and guests.
• This position supports instructional technology initiatives and provides evening and weekend coverage for scheduled university events.

Organizational Objectives:

• Delivering reliable audiovisual services that support teaching, learning, and university operations.
• Maintaining operational readiness of classroom and event technology.
• Providing professional AV support for academic, administrative, and special events.
• Ensuring rapid response to classroom technology issues.
• Assisting with AV installations, upgrades, and preventative maintenance.
• Supporting a 95% or greater AV system uptime objective.

Essential Duties and Responsibilities:

• Provide daily operational support for audiovisual and instructional technology in classrooms, conference rooms, meeting spaces, and university event venues.
• Diagnose and resolve issues involving projectors, displays, monitors, microphones, speakers, cameras, control systems, presentation equipment, video conferencing platforms, and related connectivity.
• Perform routine system testing, preventative maintenance, and equipment inspections to support reliable operation and departmental uptime goals.
• Complete minor installation and replacement work, including replacing projectors, monitors, cables, adapters, and similar audiovisual components.
• Document service requests, repairs, maintenance activities, and equipment changes in the university's ticketing or inventory systems.
• Provide audiovisual support for university events, commencements, conferences, meetings, executive functions, and other scheduled programs.
• Coordinate with event organizers to confirm technical requirements and respond to issues during events.
• Work evenings, weekends, and other non-standard hours as required to support university events and campus activities.
• Provide professional technical assistance to faculty, staff, students, guests, and event participants.
• Assist users with classroom technology, presentation systems, conferencing platforms, and basic equipment operation.
• Support departmental technology projects, emergency operations, and other duties assigned by the AV Instructional Technology Manager or ITS leadership.

Minimum Qualifications:

• Associate degree in Information Technology, Electronics, Audiovisual Technology, or a related field, or an equivalent combination of education, training, and experience.
• At least two years of experience supporting professional or enterprise audiovisual systems.
• Experience troubleshooting, installing, operating, and maintaining audiovisual equipment.
• Experience supporting live events, meetings, classroom technology, or executive presentations.
• Experience using a help desk or ticket management system.
• Ability to lift and carry equipment weighing up to 50 pounds and perform work involving standing, walking, bending, kneeling, reaching, and climbing ladders.
• Availability to work scheduled evenings, weekends, holidays, and other non-standard hours.

Preferred Qualifications:

• Bachelor's degree in information technology, Electronics, Audiovisual Technology, or a related field.
• Two to four years of professional audio-visual support experience.
• Experience supporting audiovisual and instructional technology in a higher education environment.
• AVIXA Certified Technology Specialist certification.
• Manufacturer certifications or hands-on experience with Crestron, Extron, Q-SYS, Biamp, or similar enterprise AV platforms.

Skill Matrix:

• Enterprise Audiovisual Systems Support Required 2 Years
• Troubleshooting, installing, operating, and maintaining AV equipment Required 2 Years
• Supporting Live events, meetings, classrooms technology Required 2 Years
• Experience using a help desk or ticketing system Desired 1 Years
• AVIXA Certified Technology Specialist Certification Desired
• Extron, Q-SYS, Biamp, Crestron Manufacturer Certifications Desired