VS Manager-Valley Mall

Victoria’s Secret & Co.; Hagerstown (MD); On-site; USD 44,000 - 57,000; Full time

Job summary

Victoria’s Secret & Co. in the United States seeks a Store Manager to lead store operations and elevate the customer experience. You will drive brand execution, coach supervisory staff, and partner with leadership to deliver strong sales and service metrics.

In this role you will guide talent development, analyze performance data, and maintain visual standards while managing scheduling, staffing, and store priorities.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to lift and carry up to 40 pounds; frequent bending, stretching, kneeling, walking and standing.
• Experience reviewing business reports and insights and taking action to achieve results.
• Experience influencing cross-functional partners in informal and formal settings.

Responsibilities

• Translate brand direction into clear priorities and daily actions.
• Coach Brand Supervisors to ensure consistent execution of store standards.
• Provide category-level performance insights using company tools and reports.
• Lead sales floor and fitting room standards as applicable.
• Manage talent lifecycle including interviewing and hiring decisions and performance management with Store Manager.

Skills

Retail leadership

Business analytics

Coaching & development

Cross-functional influence

Flexible schedule

Physical ability

Tech literacy

Job description

Why You Belong Here

At Victoria’s Secret & Co, you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy.

We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business. Here, you’ll be empowered to perform, grow, and engage through unmatched opportunities to develop your skills, gain real-world experience, and learn from the best in the business.

Description

A Victoria’s Secret & Co Manager is a values-based leader who delivers exceptional customer and associate experiences to grow brand top-line sales. In higher complexity stores, this role provides direction, prioritization, and coaching to Brand Supervisors to ensure consistent execution. This role reports to the Store Manager or Assistant Store Manager, as assigned.

Key Responsibilities

• Visual execution within the Victoria’s Secret business by translating brand direction into clear priorities and daily actions
• Product storytelling and selling behaviors, protecting the emotional tone of the customer’s experience
• Category-level performance insights, leveraging company tools and reports
• Sales floor and fitting room standards (if applicable)
• Talent lifecycle, including interviewing and hiring decisions and performance management, along with the Store Manager
• Direct reports, as assigned, including Victoria’s Secret Supervisors and/or Selling Associates
• This role is present in higher volume or more complex environments and leads the performance and direction of the business

Store Leadership Expectations

• Leading and demonstrating company values
• Executing the role of the Head Coach to deliver exceptional customer experiences through coaching, zoning, team selling and personally selling
• Coaching & development of associates
• Executing Daily Work Force Management actions to manage labor hours
• Maintaining visual merchandising standards
• Collaborating with Sales Leadership Teams to ensure seamless execution
• Leading and modeling behaviors that link to leadership competencies
• Demonstrating and leading company policy and procedures
• Additional duties, as assigned, including, but not limited to: floorset mapping and execution, product launch support, brand education, and shipment processing

Minimum Salary:

$21.15

Maximum Salary:

$27.56

Qualifications

• Passion for the Victoria’s Secret Brand and the ability to drive customer satisfaction and loyalty
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results
• A sense of self-awareness with an interest in seeking feedback to improve and develop
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work
• Experience with influencing cross-functional partners in informal and formal settings
• Ability to work nights, weekends, and a flexible schedule
• Ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, kneeling, walking, and prolonged standing as part of daily tasks
• Ability to use technology (headsets, mobile devices, computers)
• 3+ years of retail leadership experience preferred
• Ability to use technology (headsets, mobile devices, computers).

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hire individuals authorized for employment in the United States.