VR Front Desk Associate (Program Associate III)

State of Nebraska; Lincoln (NE); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Thirteen paid holidays

Competitive retirement contributions

Health insurance options

Dental and vision cover

Long and short-term disability

Paid time off

Life insurance benefit

Job summary

State of Nebraska invites applications for a part-time VR Front Desk Associate (Program Associate III) at our Lincoln office. You will greet visitors, provide exceptional customer service, and support VR Specialists with daily operations in a welcoming, team-driven environment.

Work hours are Monday through Friday, 1:00 PM to 5:00 PM, on-site. The role does not sponsor visas and is paid at $19.939 per hour, with a robust benefits package for part-time staff.

Qualifications

• High school diploma or equivalent required.
• Experience providing customer service and welcoming visitors is preferred.
• Ability to use a client data system and keep accurate records.

Responsibilities

• Greet visitors and respond to basic questions about Vocational Rehabilitation.
• Schedule appointments and maintain electronic files and mail.
• Operate office equipment, manage inventory, and supply stock.
• Enter client information into QE2 and support VR Specialists with tasks.
• Coordinate with medical providers, schools, and other organizations to gather information.

Skills

Customer service

Reception duties

Office operations

Education

High school diploma

Tools

Client data system

Job description

Job Posting:

The work we do matters!

Hiring Agency: Education - Agency 13

Location: Lincoln, NE

Hiring Rate: $19.939

Job Posting: JR2026-00028377 VR Front Desk Associate (Program Associate III) (Open)

Job Description: If you get gratification from helping others and providing a welcoming first impression, join us as a VR Program Associate! In this role, you’ll play a key part in our daily operations, offering exceptional customer service to clients and providing valuable support to VR Specialists across various tasks.

This is a part-time, on-site position focused on greeting visitors to our office. The schedule is Monday through Friday, from 1:00 PM to 5:00 PM. If you\'re excited to make a positive impact in a collaborative, team-driven environment, we’d love to have you on board!

The Nebraska Department of Education does not sponsor or transfer non-immigrant work visas for these positions.

Office Location: This position is assigned to our office located at 84th & O St, Lincoln, NE.

Pay Grade 3: $19.939/hour

This rate is based upon available budget funds; any offer will be made at this rate.

Teammates Enjoy

In addition to being part of meaningful work and making a difference through public service, our Total Compensation package includes well over $20,000 in additional Benefits value! See full benefits information at https://statejobs.nebraska.gov/index.html#benefits

Part-time Employees (at Or Greater Than 20 Hours Per Week) Are Still Eligible For These Benefits, With Adjusted Rates. This Includes:

• Thirteen paid holidays per year
• Competitive benefits, paid time off, and retirement
• • Generous employer contributions to health insurance with four plans and coverage levels to choose from
  • Dental, vision, long and short-term disability, flex spending and health savings accounts, employee assistance program, employee discount program, and more!
  • Generous vacation and sick leave earnings each year, plus a variety of other leave types
  • 156% state-matched retirement (yes, that’s $1.56 for every dollar!) with a guaranteed 5% return
  • $20,000 basic life insurance benefit at 50% of the monthly rate ($0.48 per month), with additional life insurance options

Essential Functions

• Performs receptionist duties, responds to basic questions about Vocational Rehabilitation, and schedules appointments for clients.
• Maintains electronic files, makes copies, routes information, and processes mail and postage.
• Operates and maintains office equipment, manages inventory, and orders and stocks equipment and supplies.
• Enters client information into the Nebraska VR data system (QE2) for intake, appointment set up, service provision, etc. Runs reports, and monitors and updates client employment milestones. Uploads client documents and enters task notes for all client interactions.
• Contacts medical providers, schools, and other organizations to request and collect necessary medical, school, public benefit, and financial information; and ensures receipt of requested information.
• Assists VR Specialists with client purchases.

Working Conditions And Travel: This position requires approximately 100% of work time spent in an office environment. There is no expected overnight travel.

Requirements / Qualifications:

Minimum Qualifications: High school diploma or equivalent and two years of experience related to the essential functions of the position. Any equivalent education and/or work experience may be substituted in order to meet the minimum qualifications of the position.

Preferred Qualifications: Experience with persons with disabilities, providing customer service. Experience using a client data system and keeping accurate records.

If you have any questions about this posting or working at NDE, please email us at [e-mail].

If you\'re currently employed by the State of Nebraska, please don\'t apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.