VP/SVP Customer Success & Managed Services

Freddie Mac; San Francisco (CA); On-site; USD 200,000 - 295,000; Full time

Job summary

A leading company in Marketing Technology seeks an experienced Customer Success leader to drive client success and ROI across enterprise accounts. You will manage a high-performing team while engaging directly with senior decision-makers to optimize performance marketing strategies in a rapidly evolving digital landscape.

Benefits

Flexible Time Off Policy

Enhanced Parental Leave

Robust health and welfare benefits

Regular company events and activities

Qualifications

• 12+ years in Customer Success or Account Management at a high-growth B2B SaaS or MarTech company.
• 5+ years of leadership experience managing large customer-facing teams.
• Proven success owning $25M+ in ARR across strategic accounts.

Responsibilities

• Own customer lifecycle across strategic, enterprise, and mid-market accounts.
• Lead Customer Success team to deliver high-value partnership management.
• Oversee Managed Services team in campaign optimization.

Skills

Customer Success

Account Management

Leadership

Performance Marketing

Digital Advertising

Job description

Employer Industry: Marketing Technology

Why consider this job opportunity:
- Salary range up to $295,000 (base + variable)
- Flexible Time Off Policy - Take the time you need
- Enhanced Parental Leave: 16 weeks for the birth parent, 8 weeks for the non-birth parent at full pay after one year of employment
- Robust company-sponsored health and welfare benefits
- Opportunity to lead and shape a high-performing team in a rapidly evolving digital landscape
- Regular company events and activities to foster a collaborative work environment

What to Expect (Job Responsibilities):
- Own the customer lifecycle across strategic, enterprise, and mid-market accounts in the Americas, ensuring clients realize success and ROI through our platform and services
- Lead the Customer Success team to deliver high-value partnership management, performance optimization, and product adoption
- Oversee Managed Services team in delivering best-in-class performance marketing execution and campaign optimization
- Engage directly with CMOs and performance marketers, offering strategic guidance on competitive positioning in a machine-mediated marketplace
- Develop scalable processes and health scoring systems to support rapid growth while maintaining high-touch client engagement

What is Required (Qualifications):
- 12+ years of experience in Customer Success, Account Management, or Professional/Managed Services at a high-growth B2B SaaS or MarTech company
- 5+ years of leadership experience managing large, multi-disciplinary teams in customer-facing roles
- Proven success owning $25M+ in ARR across a diverse portfolio of strategic accounts
- Deep knowledge of performance marketing, digital advertising, affiliate ecosystems, and/or content monetization
- Strong executive presence with the ability to influence senior-level decision-makers both internally and externally

How to Stand Out (Preferred Qualifications):
- A track record of helping customers evolve from legacy operations to future-ready, AI-aligned strategies
- A mindset rooted in grit, intelligence, and empathy, demonstrating integrity and a passion for teaching and coaching others

#MarketingTechnology #CustomerSuccess #Leadership #B2B #RemoteWork

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