VP/SVP Customer Success & Managed Services

Remote Jobs; United States; Remote; USD 240,000 - 295,000; Full time

Job summary

A prominent marketing technology company seeks a Customer Success Leader to drive client success and oversee the Managed Services team. The position requires extensive experience in high-growth B2B SaaS environments, with a focus on delivering strategic value and managing significant annual recurring revenue. In addition to competitive pay, the role offers substantial career advancement opportunities and a flexible work environment.

Benefits

Flexible Time Off Policy

Enhanced Parental Leave

Company-sponsored health and welfare benefits

Career advancement opportunities

Regular team events and activities

Qualifications

• 12+ years in Customer Success or Account Management at a B2B SaaS or MarTech company.
• 5+ years leading large, multi-disciplinary customer-facing teams.
• Proven success managing $25M+ in annual recurring revenue.

Responsibilities

• Lead and manage the Customer Success team to improve client outcomes.
• Oversee Managed Services for high-quality performance marketing execution.
• Engage with senior leaders for strategic guidance and relationship building.

Skills

Customer Success

Account Management

Leadership

Performance Marketing

Digital Advertising

Omnichannel Strategy

Job description

Employer Industry: Marketing Technology

Why consider this job opportunity:
- Salary range up to $295,000 (base + variable)
- Flexible Time Off Policy - Take the time you need
- Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year of employment
- Robust company-sponsored health and welfare benefits
- Opportunity for career advancement and growth within a high-growth B2B SaaS environment
- Regular company events and activities to foster team collaboration

What to Expect (Job Responsibilities):
- Lead the Customer Success team to ensure clients achieve success and ROI through our platform and services
- Oversee the Managed Services team to deliver high-quality performance marketing execution
- Engage directly with senior leaders at global brands to provide strategic guidance
- Build and inspire a high-performing team across Customer Success and Managed Services
- Develop scalable processes and health scoring systems to support client engagement and growth

What is Required (Qualifications):
- 12+ years of experience in Customer Success, Account Management, or Professional/Managed Services at a high-growth B2B SaaS or MarTech company
- 5+ years of leadership experience managing large, multi-disciplinary teams in customer-facing roles
- Proven success owning $25M+ in annual recurring revenue (ARR) across diverse strategic accounts
- Deep knowledge of performance marketing, digital advertising, affiliate ecosystems, and/or content monetization
- Strong executive presence with the ability to influence senior-level decision-makers

How to Stand Out (Preferred Qualifications):
- A track record of helping customers evolve from legacy operations to AI-aligned strategies
- A mindset rooted in grit, intelligence, and empathy, defined by integrity and a passion for mentoring others

#MarketingTechnology #CustomerSuccess #Leadership #GrowthOpportunity #DiversityAndInclusion

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