VP/SVP Customer Success & Managed Services

Freddie Mac; Philadelphia (Philadelphia County); On-site; USD 230,000 - 295,000; Full time

Job summary

Freddie Mac is seeking a leader for their Customer Success team in a dynamic Marketing Technology environment. This pivotal role involves enhancing client success and performance marketing operations while engaging with senior-level decision-makers. Ideal candidates boast extensive experience in B2B SaaS, customer relationship management, and a robust track record of successful account oversight.

Benefits

Flexible Time Off Policy

Enhanced Parental Leave

Robust health & welfare benefits

Qualifications

• 12+ years of experience in Customer Success or Account Management at a B2B SaaS or MarTech company.
• 5+ years of leadership experience in customer-facing roles.
• Proven success managing $25M+ in ARR.

Responsibilities

• Own customer lifecycle across strategic and mid-market accounts.
• Lead the Customer Success team for performance and product adoption.
• Engage with CMOs for strategic guidance.

Skills

Customer Success

Account Management

Leadership

Performance Marketing

Digital Advertising

Job description

Employer Industry: Marketing Technology

Why consider this job opportunity:
- Salary up to $295,000 (base + variable)
- Flexible Time Off Policy - Take the time you need
- Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year of employment
- Robust company-sponsored health & welfare benefits
- Opportunity to build and lead a high-performing team in a dynamic environment
- Engage with senior-level decision-makers and influence strategic outcomes

What to Expect (Job Responsibilities):
- Own the customer lifecycle across strategic, enterprise, and mid-market accounts in the Americas to ensure client success and ROI
- Lead the Customer Success team to optimize performance and product adoption in an AI-driven landscape
- Drive operational efficiency and excellence in the Managed Services team for performance marketing execution
- Engage with CMOs and agency leaders to provide strategic guidance and shape account strategies
- Develop scalable processes and collaborate cross-functionally to ensure seamless execution

What is Required (Qualifications):
- 12+ years of experience in Customer Success, Account Management, or Professional/Managed Services at a high-growth B2B SaaS or MarTech company
- 5+ years of leadership experience managing large, multi-disciplinary teams in customer-facing roles
- Proven success owning $25M+ in ARR across a diverse portfolio of strategic accounts
- Deep knowledge of performance marketing, digital advertising, affiliate ecosystems, and/or content monetization
- Strong executive presence with the ability to influence senior-level decision-makers

How to Stand Out (Preferred Qualifications):
- A track record of helping customers evolve from legacy operations to future-ready, AI-aligned strategies
- A mindset rooted in grit, intelligence, and empathy, with a passion for teaching and coaching others
- Candidates based in or near major cities such as New York City, San Francisco, Seattle, Austin, Chicago, Philadelphia, Boston, or Atlanta

#MarketingTechnology #CustomerSuccess #Leadership #B2BSaaS #PerformanceMarketing

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