VP/SVP Customer Success & Managed Services

Partnerize; New York (NY); Hybrid; USD 240,000 - 295,000; Full time

Job summary

Join a leading company as the VP/SVP of Customer Success & Managed Services, where you'll oversee client success, drive performance marketing strategies, and lead a team dedicated to innovation and growth. Located in New York, this role offers a competitive compensation package along with a range of employee benefits, including flexible time off and wellness programs.

Benefits

Flexible Time Off

Enhanced Parental Leave

Health & Welfare Benefits

401k with 4% match

Wellness programs including EAP and coaching

Company events

Qualifications

• 12+ years in Customer Success or Account Management in high-growth SaaS/MarTech.
• 5+ years in leadership roles managing multi-disciplinary teams.
• Proven success managing $25M+ in ARR accounts.

Responsibilities

• Lead Customer Success & Managed Services for client retention and growth.
• Engage with executives, facilitate strategic engagements, and shape account strategies.
• Build and scale teams across Customer Success and Managed Services.

Skills

Customer Success

Account Management

Performance Marketing

Digital Advertising

AI Strategies

Job description

VP/SVP Customer Success & Managed Services

Who We Are: The partnership channel offers scale and automation on a pay-for-performance model that delivers the operating leverage necessary for brand survival. Partnerize empowers marketers with technology built to discover, engage, and convert audiences, at scale, all while maintaining brand safety and control.

Why Join Us? Our commitment to growing partnerships doesn't end with our clients. Our employees are carefully selected to be a part of our company because they emulate a set of core values that define us and our business. Joining Partnerize means joining a company that values your talent, expertise, and passion. We strive to hire and retain only the best, allowing us to be the best in the business, exceed client expectations, innovate, teach, and earn client loyalty.

Role Overview We seek a transformative VP/SVP of Customer Success & Managed Services to lead our largest region — the Americas — and help our clients grow and succeed in a marketplace where performance, mediated by AI, determines visibility, investment, and long-term value.

As the VP/SVP of Customer Success & Managed Services – Americas, you will be responsible for client retention, growth, satisfaction, and long-term success across North and South America. This role oversees both Customer Success and Managed Services, shaping strategic value delivery, measurable outcomes, and adaptation to an evolving digital ecosystem.

You will report to the GM, Americas, be a key member of regional leadership, and play a vital role in transforming performance marketing execution and experience.

Key Responsibilities

Customer Success Leadership

• Own the customer lifecycle in the Americas, ensuring clients realize success and ROI through our platform and services.
• Lead the Customer Success team to deliver partnership management, performance optimization, and product adoption aligned with an AI-driven economy.
• Champion the shift to AI-aligned, outcome-based performance models.
• Align success strategies with our product roadmap to maximize impact in an AI-first economy.

Managed Services Oversight

• Lead our Managed Services team in delivering performance marketing execution, from campaign optimization to full-service management.
• Drive operational efficiency, excellence, and scalability to support clients' transition to automated, insight-driven marketing.
• Position Managed Services as a strategic enabler for growth, not just executional support.

Strategic & Executive Engagement

• Engage with CMOs, performance marketers, and agency leaders at global brands.
• Facilitate strategic QBRs and sessions, guiding clients in a marketplace mediated by machine intelligence.
• Shape account strategies to help clients transition from volume to verified value.

Team Building & Leadership

• Build, inspire, and scale teams across Customer Success and Managed Services, fostering innovation and market adaptation.
• Mentor and model grit, intelligence, and empathy, cultivating a culture of strategic thinking and accountability.

Operational Excellence & Scale

• Develop scalable processes, forecasting, and health scoring systems supporting growth and high-touch engagement.
• Leverage insights, automation, and data for renewals, expansions, and proactive strategies.
• Collaborate across functions to ensure alignment and execution.

What You Bring

• 12+ years in Customer Success, Account Management, or Managed Services at a high-growth SaaS or MarTech company.
• 5+ years leading large, multi-disciplinary teams in customer-facing roles.
• Proven success managing $25M+ in ARR across strategic accounts.
• Deep knowledge of performance marketing, digital advertising, affiliate ecosystems, or content monetization.
• Track record of evolving customer operations toward AI-aligned strategies.
• Strong executive presence and ability to influence decision-makers.
• Grit, intelligence, empathy, integrity, and a passion for coaching and growth.

Preferred Locations

Based in or near: New York City, San Francisco, Seattle, Austin, Chicago, Philadelphia, Boston, or Atlanta. Remote or hybrid candidates in these locations are encouraged to apply.

US Benefits & Perks

• Flexible Time Off
• Enhanced Parental Leave: 16 weeks for birth parents, 8 weeks for non-birth, at full pay after one year.
• Health & Welfare Benefits
• 401k with 4% match
• Wellness programs including EAP, coaching, and Wellness Fridays
• Company events

Compensation Range

$240,000 - $295,000 (base + variable), dependent on location and experience.

Diversity & Inclusion

We are committed to diversity, equity, and inclusion, fostering a respectful environment where everyone can be authentic, innovate, and succeed without fear or bias.

Privacy & Data

Application data will be used for recruitment and employment purposes, as detailed in our privacy policy: https://partnerize.com/privacy-policy/

Recruiter & Staffing Agency Notice

Unsolicited resumes are not accepted without an approved agreement. Resumes sent without authorization will be considered Partnerize property and may incur charges.