VP, Success & Services

Rozgoo; United States; Remote; USD 200,000 - 350,000; Full time

Job summary

Vanta is seeking a VP, Professional Services to build and lead our Professional Services function from the ground up. You will define delivery methodology, service offerings, pricing, and team structure to accelerate customer value across enterprise and mid-market segments.

You will own revenue and delivery, shaping SOWs, negotiations, and bookings, while partnering with Sales, Customer Success, Solutions, and Channel to ensure seamless handoffs.

Qualifications

• 10+ years in SaaS Professional Services or consulting, with 5+ years in a senior leadership role at a high-growth software and/or AI company.
• Proven builder: hired, structured, and developed PS organizations from scratch.
• Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
• AI-forward mindset: using AI tools to drive team productivity and delivery quality.
• Strong operator: builds processes, tools, and uses data to drive decisions.
• Executive presence with credibility with C-suite stakeholders.
• Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.).
• Familiarity with platforms in compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.).
• Must be authorized to work in the U.S. without sponsorship.

Responsibilities

• Establish the Practice: Define and build Vanta's Professional Services function, delivery methodology, offerings, pricing, and team structure.
• Develop scalable service packages for enterprise and mid-market segments.
• Create a repeatable service motion for onboarding, implementation, and enablement.
• Design and launch new service offerings aligned with the product roadmap and customer value.
• Lead and grow the PS team, with robust onboarding and enablement programs.
• Serve as executive escalation point for complex engagements.
• Own revenue and delivery: scope, SOW negotiations, and bookings across segments.
• Implement tools, dashboards, and QA processes to track core PS metrics.
• Collaborate cross-functionally with Sales, CS, Solutions, and Channel for seamless handoffs.
• Build partner services programs and enablement resources with ecosystem partners.
• Design structured handoff processes to transition customers to long-term engagements with partners.

Skills

Leadership

Strategic thinking

People management

Executive communication

Data-driven decisions

Job description

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Vice President, Professional Services at Vanta, you will build our Professional Services function from the ground up. You will define the delivery model, team, service offerings, and standards that accelerate customer time-to-value across every segment we serve. We help companies automate compliance, security, and risk management so they can move fast without sacrificing trust. Our GTM organization is at the center of that mission, bringing Vanta's agentic trust platform to companies at every stage of growth, from early-stage startups to global enterprises. Professional Services is a strategic, high-leverage function within Vanta's GTM org. This VP will own the end-to-end delivery of implementation and consultative engagements that drive measurable outcomes for our customers. This function will be a key driver of services revenue, onboarding quality, and long-term retention. You will own the Professional Services P&L, including revenue targets, margin, and services bookings.

What you’ll do as a VP, Professional Services at Vanta:

• Establish the Practice Define and build Vanta's Professional Services function from the ground up, establishing delivery methodology, service offerings, pricing model, and team structure.
• Develop scalable service packages across all customer segments, with differentiated approaches for high-touch enterprise customers and scalable delivery for mid market.
• Create a repeatable, measurable service motion that supports onboarding, implementation, and enablement across the customer lifecycle.
• Design and launch new, innovative service offerings that are tightly aligned with Vanta's product roadmap, ensuring customers can fully unlock the value of our platform at every stage of their compliance and trust journey.
• Lead the Team Hire, develop, and lead a high-performing team.
• Build career frameworks, onboarding programs, and ongoing enablement to develop a world class services team.
• Serve as the executive escalation point for complex or strategic customer engagements.
• Own Revenue and Delivery Own and grow a new Professional Services revenue line, including scoping, SOW negotiation, and services bookings across all customer segments.
• Implement the tools, dashboards, and QA processes to track and continuously improve core professional services metrics.
• Partner Cross-Functionally Collaborate closely with Sales, Customer Success, Solutions, and Channel & Alliances to ensure seamless presales-to-post-sales handoffs and aligned customer outcomes across both direct and partner-led motions.
• Build and lead a partner services program that acts as a strategic bridge between Vanta's Professional Services function and our broader ecosystem of resellers, service partners, distributors, and auditors.
• Develop partner-aligned service offerings and enablement resources that help Vanta's ecosystem partners grow their own practices, deepen their Vanta expertise, and deliver consistent, high quality customer outcomes at scale.
• Design structured handoff processes that transition customers into longer-term engagements best suited to our partners' capabilities.

How to be successful in this role:

• 10+ years in SaaS Professional Services or consulting, with 5+ years in a senior leadership role at a high-growth software and/or AI company.
• Proven builder: you've hired, structured, and developed PS organizations from scratch and know what great looks like at every level.
• Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
• AI-forward mindset: you actively use AI tools to drive team productivity and delivery quality, and you've experimented with (or built) AI-enabled workflows in a services or customer-facing context.
• Strong operator: you build processes, implement tools, and use data to drive decisions.
• Executive presence with the ability to navigate complex enterprise customer relationships and serve as a credible partner to C-suite stakeholders.
• Familiarity with compliance and security frameworks (SOC 2, ISO 27001, HIPAA, etc.) and the ability to translate them into customer-facing delivery strategies.
• Familiarity with key platforms in the compliance and security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.).
• Must be authorized to work in the U.S. without the need for current or future employer sponsorsh