VP, Strategy & Delivery Excellence
SupportFinity™
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Benefits offered by this job
Job summary
SupportFinity™ is searching for a Vice President to spearhead Technology and Operations Strategy & Delivery Excellence. This pivotal role demands transformation in technology strategy and delivery practices. The successful candidate will align technology initiatives with business objectives, driving insights and enhancing operational capabilities.
Ideal candidates have 10+ years related experience and proven leadership in complex environments, particularly in insurance or regulated sectors. Comprehensive benefits starting from the first day include health insurance, retirement plans, and generous PTO.
Qualifications
- 10+ years of progressively increasing experience in Business/Program management/technology environment.
- Experience in insurance, financial services, or highly regulated industries.
- Certification in relevant methodologies (Agile, Lean, Six Sigma, etc.).
Responsibilities
- Lead the transformation of the Strategy area into a forward‑looking insights and storytelling engine.
- Develop and implement OKRs and KPIs to measure genAI adoption and agile metrics.
- Build and lead high‑performing teams across Strategy and Delivery Excellence functions.
Skills
Education
Job description
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
$216,300.00 - $348,700.00
1
We are seeking a visionary and strategic Vice President to lead our Technology and Operations Strategy & Delivery Excellence organization reporting to the Vice President Strategy & Transformation. This executive role is responsible for transforming how we approach technology strategy, delivery excellence, and evolving the ways we work. The successful candidate will drive forward‑looking insights, establish unified delivery practices, and shape technology priorities that align with business objectives and market trends.
- Lead the transformation of the Strategy area into a forward‑looking insights and storytelling engine that connects external market trends, enterprise architecture, financial considerations, and talent evolution
- Shape enterprise technology priorities through data‑driven insights and strategic foresight
- Develop and communicate compelling narratives that influence executive decision‑making and technology investments
- Drive strategic planning processes that align technology initiatives with business outcomes
- Establish and lead the Strategy & Tech Foresight function to anticipate and prepare for emerging technology trends
- Partner with architecture and finance teams to evaluate and engage with key platform and service partner vendors
- Enable the development of technology roadmaps that balance innovation with operational stability and cost effectiveness
- Deep understanding of modern software development lifecycle (SDLC) practices and methodologies
- Experience with agile, DevOps, and continuous delivery frameworks
- Strong background in enterprise architecture and technology strategy development
- Knowledge of emerging technologies and their business applications
- Experience with vendor management and strategic partnership development
- Establish the Delivery Excellence organization in partnership with SDLC+ value stream leader and persona leads
- Document common software delivery practices and create playbooks with support from our organizational change management and learning areas as teams test and learn new technologies and ways of working
- Define and implement unified practices and modern delivery frameworks that improve speed, quality, and predictability
- Develop and implement OKRs and KPIs (Single Pane) to measure genAI adoption, agile metrics, engineering metrics and outcomes toward achieving our SDLC+ benefits
- Partner with Finance to quantify benefits and ROI of delivery transformation initiatives
- Establish governance frameworks for tracking adoption and outcomes
- Coach and mentor teams on utilizing Single Pane visibility tools and methodologies
- Build and lead high‑performing team across Strategy and Delivery Excellence functions
- Foster a culture of continuous improvement, innovation, and collaboration
- Develop talent pipelines and succession planning for critical roles
- Champion knowledge sharing through Chapters and Communities of Practice (CoP)
- Collaborate closely with enterprise architecture, finance, and business stakeholders
- Partner with SDLC+ value stream leader and team to ensure alignment and integration
- Work with persona leads to understand and address specific delivery needs
- Engage with executive leadership to communicate progress and strategic recommendation
- Demonstrated ability to lead and inspire large, diverse teams across multiple functions
- Strong change management and organizational transformation experience
- Excellent communication and presentation skills with ability to influence at all organizational levels
- Experience building and scaling new organizational capabilities
- Track record of developing high‑performing teams and leaders
- Strong financial acumen with experience in budget management and ROI analysis
- Understanding of business strategy and ability to translate technology capabilities into business value
- Experience working with Finance teams to quantify and communicate benefits
- Knowledge of performance measurement and continuous improvement methodologies
- Experience in insurance, financial services, or highly regulated industries
- Background in management consulting or strategy development
- Certification in relevant methodologies (Agile, Lean, Six Sigma, etc.)
- Experience with modern delivery platforms and toolchains
- Track record of successful vendor negotiations and partnership development
- MBA or advanced degree preferred
- 8+ years in senior executive roles with P&L or significant budget responsibility
- Proven track record of leading large‑scale technology transformations
- Bachelor’s degree.
- 10 years of progressively increasing experience in Business/Program management/technology environment.
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.
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