VP, Shared Services

Entergy; New Orleans (LA); On-site; USD 180,000 - 240,000; Full time

Job summary

Entergy seeks a Vice President, Shared Services to lead an 800+ person enterprise service organization. You will drive standardized, scalable services across Real Estate & Facilities, Aviation, Finance Operations, Compliance, Reporting, and enterprise programs, while modernizing processes and enabling data-driven decisions.

Candidates should have a strong background in transformation, financial acumen, and the ability to cultivate a resilient, high-performance workforce.

Qualifications

• Proven ability to lead enterprise transformation and deliver measurable business outcomes.
• Strong process, implementation, and interpersonal skills with cross-functional leadership.
• Experience managing large, complex service organizations.

Responsibilities

• Strategy & Innovation: Set vision for Shared Services and pursue digital enablement and continuous improvement.
• Service Delivery: Ensure high-quality, cost-effective services aligned to enterprise priorities.
• Governance & Controls: Establish policies, oversee risk management and internal controls.
• Financial Stewardship: Provide budget oversight, forecasting, and cost-to-serve reporting.
• Stakeholder Partnership: Build relationships with business leaders and foster collaboration.
• Leadership & Talent: Develop talent, succession planning, and high-performance culture.
• Executive Communication: Convey complex concepts clearly to diverse stakeholders.

Skills

Digital transformation

Stakeholder management

Cross-functional leadership

Education

Bachelor's degree

MBA preferred

Job description

Job Summary/Purpose

The Vice President, Shared Services serves as the senior enterprise leader responsible for delivering standardized, scalable, and high-performing services that enable Entergy’s business strategy and operational resilience. This role leads an enterprise-wide service organization of 800+ geographically dispersed employees and contractors, ensuring consistent, customer-centric support across all operating companies and functions. The VP oversees Real Estate & Facilities, Aviation Services, Finance Operations, Compliance & Governance, Reporting & Analytics, and enterprise programs including supplemental labor, travel & expense, payroll, and accounts payable. A cornerstone of this role is driving enterprise transformation and measurable business outcomes—modernizing processes, elevating service quality, strengthening cost discipline, and enabling data-driven decision-making. The VP must be a commercially driven leader with strong financial and business acumen, capable of leading complex, diverse enterprise-wide functions. Critically, this leader exemplifies high-impact leadership: shaping a culture of continuous improvement; championing organizational change; accelerating digital and capability development; and cultivating a resilient, engaged workforce. The VP builds talent pipelines, strengthens enterprise capabilities, and aligns Shared Services performance with strategic business priorities to deliver sustained value and long-term impact.

Job Duties / Responsibilities

• Strategy & Innovation: Set vision and direction for Shared Services; promote digital enablement, automation (AI, RPA) and continuous improvement across service towers, fostering a culture that rewards experimentation, learning, and customer-centric design.
• Service Delivery: Ensure reliable, high-quality, and cost-effective services aligned to business needs and enterprise priorities, balancing speed with rigor and maintaining transparency on service commitments.
• Governance & Controls: Establish clear policies and business controls; maintain compliance readiness and disciplined risk management while strengthening the internal control environment and accountability.
• Financial Stewardship: Provide budget oversight, forecasting, and transparent cost-to-serve reporting; steward resources and programs to maximize value and long-term efficiency.
• Stakeholder Partnership: Build trusted relationships with business leaders; align on outcomes and foster cross-functional collaboration.
• Leadership & Talent: Model enterprise leadership; develop talent and succession pipelines, set clear expectations, and hold teams accountable to a high-performance culture.
• Executive Communication: Demonstrate executive presence; translate complex concepts into clear narratives for diverse stakeholders, enabling informed decisions and unified execution.

Minimum Requirements

• Minimum education required of the position Bachelor’s degree in business, accounting, engineering, finance, or equivalent experience; MBA preferred.
• Minimum experience required of the position 10+ years of leadership experience spanning operational, financial, and/or technology domains.
• Minimum knowledge, skills, and abilities required of the position Proven ability to lead transformation and deliver measurable business outcomes. Strong process, implementation, stakeholder management, and interpersonal skills; effective leadership of cross-functional teams.