VP, Servicing Transfer

Fay Servicing, LLC; Farmers Branch (TX); Hybrid; USD 92,000 - 127,000; Full time

Benefits offered by this job

Medical Vision Dental

Life Insurance

Disability Insurance

Pet Insurance

401k Matching

PTO 3 weeks

Paid Holidays

Wellness Initiatives

Employee Assistance Program

Hybrid Schedule with Remote Days

Job summary

Fay Servicing, LLC is seeking a senior leader to oversee the seamless transfer of mortgage servicing portfolios. The role requires coordinating with multiple departments to ensure risk management and regulatory compliance while driving process improvements.

The position emphasizes collaboration, data-driven decision making, and the delivery of high-quality service to clients and investors through change management and effective project leadership.

Qualifications

• Bachelor's degree in business or related field required or equivalent experience.
• 3+ years' experience in Servicing Transfer/Loan Boarding Management roles.
• 5+ years' experience in mortgage servicing.
• 2+ years' leadership experience in mortgage servicing.
• Strong communication and collaboration skills.
• Experience leading cross-functional projects in a fast-paced environment.

Responsibilities

• Lead strategic initiatives for seamless transfer of mortgage servicing portfolios.
• Collaborate with departments to optimize transfer processes and manage risk.
• Ensure regulatory standards are upheld throughout portfolio transfers.
• Evaluate and implement technology solutions to improve efficiency and accuracy.
• Provide guidance to multiple teams and drive successful project outcomes.

Skills

Leadership

Mortgage servicing

Project management

Regulatory compliance

Analytics

Communication

Cross-functional collaboration

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Job description

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.

Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.

Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.

Reporting to the FVP, Loan Administration, this position leads strategic initiatives related to the seamless transfer of mortgage servicing portfolios. This role oversees the planning, execution and compliance of servicing transfers, ensuring a smooth transition for both clients and internal teams.

This role is required to collaborate with various departments to optimize transfer processes, manage risk and uphold regulatory standards, to include the evaluation and implementation of technology solutions to enhance efficiency and accuracy in servicing transfers.

Success in this position requires expertise in mortgage servicing operations and regulatory compliance to ensure excellence during portfolio transfers.

Qualifications Include:

• Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
• 3+ years' experience in Servicing Transfer/ Loan Boarding Management roles required
• 5+ years' experience in mortgage servicing required
• 2+ years' leadership experience in mortgage servicing
• Previous experience successfully leading people/ teams in a fast-paced work environment
• Prior experience successfully managing servicing-related projects and initiatives with cross-functional teams preferred
• Strong analytical skills to distribute and allocate resources
• Strong knowledge and proficiency with Microsoft Office products (Excel, Word and Power Point)
• Strong verbal and written communication skills with ability to effectively interact with all levels across the organization
• Effective ability to present to and facilitate discussions with executive leadership
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Effective management skills to include talent selection, training, coaching, mentorship and performance management
• Strong leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility; coupled with for recognizing and supporting the organization’s culture, values and priorities
• Collaborative and consultative work style; team oriented
• Able to manage and lead change, high learning agility
• Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
• Strong analytical skills; strong business acumen; strong fiscal and technical aptitude
• Strong problem solving skills; strong decision making abilities coupled with sound judgement
• Strong project management skills with the ability to effectively lead matrix teams
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize, organize time and resources to consistently bring projects to successful completion
• Self-directed; comfortable working with ambiguity and uncertainty
• Professional maturity, integrity, ability to maintain confidential data and information

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $92,414.00 to $127,069.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.