VP, Government Guaranteed Lender

Customers Bank; Reno (NV); On-site; USD 90,000 - 140,000; Full time

Job summary

Customers Bank is hiring for a SBA Government Guaranteed Lender role in the Reno area. You will develop a book of SBA 7a loans, grow relationships with owner-occupied businesses, and drive new lending and deposits.

You’ll leverage COIs, referrals, and cross-sell opportunities with Product partners to deliver a full banking solution. Ideal candidates bring 5+ years SBA 7a loan production experience, strong underwriting knowledge, and proven networking skills.

Qualifications

• 5+ years of SBA 7a loan production experience.
• Excellent verbal and written communication skills.
• Established network of referral partners (COIs/Brokers).
• Strong understanding of credit underwriting and relationship building.
• Proficient with Salesforce and bank tools.

Responsibilities

• Develop a book of SBA government-guaranteed loans.
• Proactively operate to build new relationships in the local market.
• Lead generation via COIs, referrals, and cold outreach.
• Collaborate with Product partners to offer a full banking proposition.
• Maintain pipeline reports and input credit packages in Salesforce.

Skills

Verbal communication

Written communication

SBA 7a loans

Business development

Credit underwriting

Salesforce

Microsoft Excel

Outlook

Teams

Tools

Microsoft Excel

Microsoft Outlook

Teams

Job description

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, current or future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do

Serves the banking needs of small businesses to pro-actively operate at the heart of the local business community, to build new relationships. The Government Guaranteed Lender goals include building a book of business and a loan goal of $10 million annually. The client base will consist of owner occupied commercial real estate, owner operated businesses and other SBA eligible 7A loans. Responsible for sales and outreach efforts lead lists, internal and external referrals, COI’s, cold calling and other ways to attract business. Drives relationship management by identifying cross-selling opportunities and introducing our Product partners to help provide a full banking proposition. Under the Single Point of Contact (SPOC) the government guaranteed lender is expected to do joint calling and prospecting with Product partners depending on the situation Develop a targeted COI (center of influence) list and have a detailed plan to build relationships that lead to referral business in support of goals Build your individual market profile as well as the profile of Customers Bank in the local community Effectively utilizes the resources / tools available to manage the call / relationship management consistent sales process and activities Required to make a target number of in person calls to prospects, customers, COIs and internal partners weekly and monthly Manage and develop a portfolio of customers, expected to grow portfolio by deepening existing relationships Primary focus is on new business development for lending and deposits General knowledge of SBA credit underwriting with proven ability to develop, retain and expand relationships with COIs. Use and understanding of salesforce and all bank technology tools that ensure the lender and the bank’s success in performing processes and following procedures necessary to input and track productivity. Maintain weekly and all required pipeline reports. Input of credit applications and packages into the Salesforce system.

What do you need

• Excellent verbal and written communication skills
• 5+ years of experience in SBA 7a loan production
• Ability to multitask
• Established network of referral partners (COI’s/Brokers)
• Strong understanding of credit underwriting
• Strong business development skills
• Able to work in a changing high tech and mobile environment
• Outgoing personality
• Able to work in a team environment
• High emotional intelligence
• Open to learning and growth
• Familiar with regulatory requirements for lending

Technology Skills

• Microsoft Excel
• Microsoft Office Outlook TEAMS

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws.

Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success.

Step into your future with us! Let’s take on tomorrow.

Founded in 2009, Customers Bank is a super-community bank with $20.3 billion in assets at June 30, 2022. We believe in dedicated personal service for the businesses, professionals, individuals and families we work with. We offer banking and loan services across Florida, Illinois, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island and Texas. Customers Bank is a member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation. Customers Bank is an equal opportunity lender. Customers Bank takes pride in delivering extremely high levels of customer service while charging comparatively very low fees; service that makes our clients say, “Wow.” Customers Bank, with its headquarters located in Malvern, Pennsylvania, is a subsidiary of Customers Bancorp, Inc., a bank holding company. The voting common shares of Customers Bancorp, Inc. are listed on the New York Stock Exchange under the symbol CUBI.