VP, RCM Implementation & Integration

nextgen; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

nextgen is seeking an executive to lead end-to-end RCM implementations for new and existing clients. The role connects client operations, product development, vendors, and internal delivery teams to build repeatable, scalable methods for adoption and consistent service quality.

The candidate will direct full lifecycle implementations, integrate RCM solutions into client workflows, create playbooks and training, and advise on requirements and enhancements.

Qualifications

• 10+ years in progressive RCM leadership roles
• 5+ years leading technology or services implementations/large client onboardings
• Experience developing procedures, training programs and implementation playbooks
• Vendor management, budget oversight and cross-functional project leadership
• Knowledge of RCM practices, practice management systems, integration processes, and delivery methods

Responsibilities

• Direct end-to-end implementations from contract to launch and stabilization
• Integrate RCM solutions into client workflows and internal operations
• Create and maintain implementation playbooks, procedures, and training for teams
• Advise product and technology teams on RCM workflows and requirements
• Coordinate vendors and cross-functional partners across ops, tech, client success, sales and finance
• Set implementation metrics, resolve delivery issues, and lead the implementation team

Skills

Leadership

Vendor management

Cross-functional leadership

Project management

Communication with executives

Education

Bachelor's degree (Business / Health MIS)

Tools

Practice management software

Job description

Role overview

Lead end-to-end implementation and integration of revenue cycle management (RCM) technology and services for new and existing clients. This executive role connects client operations, product development, vendors, and internal delivery teams, while building repeatable methods that support adoption and consistent service quality.

Responsibilities

• Direct implementations from contract through launch and stabilization, managing plans, staffing, milestones, risks, and executive updates.
• Integrate RCM solutions into client workflows and internal operations, aligning delivery with operational practices and client objectives.
• Create and maintain implementation playbooks, standard procedures, and training for client and internal teams.
• Advise product and technology teams on RCM workflows, requirements, enhancements, adoption, and performance.
• Coordinate vendors and cross-functional partners, including operations, technology, client success, sales, and finance.
• Set implementation measures, resolve delivery issues, and lead and develop the implementation team.

Requirements

• Bachelor's degree in business, health management information systems, or a related field, or equivalent preparation through education and experience.
• At least 10 years of progressive RCM or related leadership experience, including 5 or more years leading technology or services implementations, integrations, or large client onboardings.
• Experience developing procedures, training programs, and implementation playbooks.
• Demonstrated vendor, budget, and cross-functional project management experience.
• Knowledge of RCM practices, practice management systems, integration processes, and project delivery methods.
• Ability to lead complex programs to timely, cost-aware outcomes; communicate with executives; and turn operational needs into product requirements.

Nice to have

Practice management software experience is required; familiarity with specific practice management platforms is strongly preferred. A project management or revenue cycle certification, such as PMP or HFMA CRCR, is preferred.