VP, Program Administration

Georgia Department of Revenue; Tucker (GA); On-site; USD 110,000 - 180,000; Full time

Job summary

The Georgia Student Finance Commission is seeking a VP, Program Administration to lead the administration of scholarship, grant, and loan programs. You will direct Program Administration managers, set priorities, and ensure customer service excellence across the unit.

You will work closely with other agency divisions to implement new programs, oversee operations, and resolve complex issues to support state financial aid programs for Georgians.

Qualifications

• Bachelor’s degree and a minimum of ten years of progressively responsible professional experience in student financial aid, student loan administration, banking, or related fields.
• Demonstrated management experience leading professional staff and complex operational functions.
• Strong analytical, problem-solving, organizational, communication, and interpersonal skills; ability to interpret and implement laws, regulations, policies, and program requirements.

Responsibilities

• Provides leadership and direction for the administration of the agency’s scholarship, grant, and loan programs.
• Directs Program Administration managers and establishes operational priorities, goals, and performance expectations.
• Ensures the delivery of high-quality customer service across Program Administration.
• Ensures student aid programs are administered in accordance with applicable laws, regulations, policies, procedures, and program requirements.
• Directs key program operations including applications, originations, disbursements, reconciliations, loan servicing, and related functions.
• Coordinates implementation of new programs and legislative, regulatory, policy, and operational changes.
• Develops and delivers training and technical assistance for participating schools and institutions.

Skills

Leadership

Management

Analytical skills

Problem-solving

Organizational skills

Communication

Interpersonal skills

Education

Bachelor’s degree

Master’s degree

Job description

Job Title

VP, Program Administration

Agency

Student Finance Commission

Job Requisition ID

JR0000002290

Shift

Not Applicable (United States of America)

Job Description

OUR MISSION

The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship and HOPE Grant and provides college planning and other educational services to more than 2 million Georgians through GAfutures.org. The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.

WE OFFER

We offer excellent benefits including 13paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan. Our standard business hours are Monday through Friday from 8am to 5pm. We also offer employee recognition and a great place to work!Our office is conveniently located in Tucker only 2 minutes from I-285.

DESCRIPTION

Under the general direction of the Chief Operating Officer, provides leadership and oversight for the administration and operations of the agency’s scholarship, grant, and loan programs. Ensures programs are administered accurately, efficiently, and in accordance with applicable laws, regulations, policies, and program requirements.

Provides direction to Program Administration managers and staff responsible for program administration, including applications, originations, disbursements, reconciliations, loan servicing, customer service operations, and related functions. Establishes operational priorities, performance expectations, procedures, and quality standards.

Works collaboratively with other agency divisions to implement new programs, legislative and regulatory changes, operational improvements, and system enhancements. Serves as a senior subject-matter resource for student aid administration and resolves complex or escalated operational, programmatic, and applicable constituent matters.

JOB RESPONSIBILITIES

• Provides leadership and direction for the administration of the agency’s scholarship, grant, and loan programs.
• Directs Program Administration managers and establishes operational priorities, goals, and performance expectations.
• Ensures the delivery of high-quality customer service across Program Administration.
• Ensures student aid programs are administered in accordance with applicable laws, regulations, policies, procedures, and program requirements.
• Directs key program operations, including applications, originations, disbursements, reconciliations, loan servicing, and related functions.
• Coordinates the implementation of new programs and legislative, regulatory, policy, and operational changes.
• Directs the development and delivery of training and technical assistance for participating high schools, postsecondary institutions, and other stakeholders to support accurate and consistent administration of state financial aid programs.
• Collaborates with Information Technology and other agency divisions on system enhancements, process improvements, and cross-functional initiatives.
• Monitors program operations, performance measures, quality controls, and funding activity to promote accuracy, efficiency, accountability, and program integrity.
• Resolves complex and escalated operational and programmatic issues and coordinates with participating institutions, vendors, and other stakeholders as appropriate.
• Develops and maintains effective procedures, controls, reporting mechanisms, and operational standards.
• Provides leadership, coaching, and professional development to Program Administration personnel and promotes a collaborative, accountable, and customer-focused work environment.
• Supports the Chief Operating Officer in accomplishing agency operational goals and priorities.
• Performs other duties and special projects as assigned by the Chief Operating Officer.

MINIMUM QUALIFICATIONS

Bachelor’s degree from an accredited college or university and a minimum of ten years of progressively responsible professional experience in student financial aid, student loan administration, banking, financial services, government program administration, higher education administration, or a related field.

Demonstrated management experience leading professional staff and complex operational functions.

Strong analytical, problem-solving, organizational, communication, and interpersonal skills, with demonstrated ability to interpret and implement laws, regulations, policies, and program requirements.

An equivalent combination of education and relevant professional experience may be considered.

PREFERRED QUALIFICATIONS

Master’s degree from an accredited college or university.

Significant management experience in student financial aid, higher education administration, government program administration, financial services, or a related field.

Deep knowledge of Georgia’s state financial aid programs and the operations of the Georgia Student Finance Commission.

Experience administering scholarship, grant, and/or student loan programs.

Knowledge of federal student financial aid programs and administration and FAFSA application.

All selected applicants may be subject to a criminal background investigation and the highest level of education indicated will be verified before final approval to begin work. Applicants have the right to challenge the contents of any criminal history record obtained for the purpose of employment with GSFC.

The Georgia Student Finance Commission is an equal opportunity employer.

Note: This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.