VP Product & Product Operations

RiseMe; Chicago (IL); Hybrid; USD 225,000 - 250,000; Full time

Job summary

Envoy Global is seeking a VP of Product & Product Operations to own the strategy, delivery, and operating discipline for our immigration case management platform. This hybrid role combines platform product leadership with product operations ownership to build scalable processes and governance.

You will drive platform strategy, lead build-vs-buy decisions with architecture and engineering, and design operating metrics while mentoring a cross-functional team in a matrixed environment.

Qualifications

• 12+ years in product management with senior/VP-level leadership experience.
• Experience owning a platform or shared-services product line and making build-vs-buy decisions in partnership with architecture/engineering.
• Proven success designing and running product operations frameworks (planning cadences, governance forums, operating metrics).
• Experience in SaaS platforms serving regulated or compliance-sensitive domains is a strong plus.
• Strong analytical skills and ability to translate data into roadmap trade-offs.
• Excellent stakeholder management and executive communication; ability to build consensus across product, engineering, design, and GTM teams.

Responsibilities

• Own platform strategy and roadmap for the core platform, including shared services and workflow engine.
• Partner with architects and engineering to define platform direction and prioritization for reusable components and integrations.
• Lead build-vs-buy evaluations balancing cost, speed, compliance, and maintainability.
• Establish platform governance forums and health metrics to align multiple stakeholders and ensure platform health.
• Champion API-first and reusable components to enable rapid assembly of new products atop a stable platform foundation.
• Own end-to-end product operations: planning cadences, release management, and documentation standards.

Skills

Platform leadership

Strategic thinking

Executive communication

Data-driven decisions

Education

Bachelor's degree

MBA or equivalent

Job description

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

Envoy Global is looking for a VP, Product & Product Operations to own the strategy, delivery, and operating discipline behind our immigration case management platform. This is a hybrid role: part platform product leader partnering with architecture and engineering on what we build, buy, or integrate, and part product operations owner — building the processes, rituals, and metrics that let the product organization ship predictably and scale.

As our VP, Product & Product Operations, you will be required to:

Platform Product Management

• Own the product strategy and roadmap for Envoy Global's core platform — the shared services, data models, and workflow engine that power our immigration case management products.
• Partner closely with architects and engineering leaders to define the platform's technical direction, prioritize what gets built into the platform versus left to individual product lines, and keep the roadmap aligned to long-term scalability.
• Lead structured build-vs-buy evaluations for platform capabilities and third-party integrations — balancing cost, speed to market, compliance requirements, and long-term maintainability.
• Establish and run platform governance forums (architecture review boards, platform councils) to prioritize competing demands from product, engineering, and customer-facing teams, and define platform health metrics (reliability, extensibility, reuse, technical debt).
• Champion API-first and reusable-component thinking so new products and features can be assembled quickly on top of a stable platform foundation.

Product Operations

• Own end-to-end responsibility for product operations: design, implement, and run the processes that govern how the product organization plans, prioritizes, ships, and measures impact.
• Build and maintain the product planning cadence — roadmap reviews, quarterly planning, OKR setting, and release management — across all product lines.
• Design and administer the tooling, workflows, and documentation standards (roadmapping, backlog, PRD/RFC templates, release notes) that keep product teams consistent and efficient.
• Define and track the product organization's operating metrics — velocity, cycle time, roadmap predictability, adoption, and customer-facing NPS/CSAT — and report progress to executive stakeholders.
• Run governance and business reviews (Product Council, launch readiness reviews, post-launch retrospectives) to drive alignment, transparency, and continuous improvement.
• Lead process re-engineering to remove friction between product, engineering, design, and go-to-market teams, and own onboarding/enablement so new product managers ramp quickly against a consistent operating model.

Product Strategy & Cross-Functional Leadership

• Translate complex immigration case management, compliance, and customer requirements into outcomes-focused product strategy and prioritized roadmaps.
• Lead discovery and market research — customer interviews, competitive analysis, and pain-point mapping — to inform platform and product investment decisions.
• Manage and mentor a cross-functional team of product managers and product operations staff operating in a matrixed organization alongside engineering, design, and analytics.
• Partner with Sales, Customer Success, and Legal Operations on go-to-market, pricing/packaging, and client delivery, and deliver executive-level product demos and roadmap reviews to leadership and key clients.

To apply for this role, you should possess the following skills, experience and qualifications:

• 12+ years in product management, including several years in a senior/VP-level leadership role, ideally spanning both platform product management and product operations.
• Track record owning a platform or shared-services product line and making build-vs-buy and prioritization calls in close partnership with architecture and engineering leadership.
• Demonstrated success designing and running product operations frameworks (planning cadences, governance forums, operating metrics) inside a matrixed organization.
• Experience in SaaS platforms serving regulated or compliance-sensitive domains (legal tech, immigration, HR tech, GRC, fintech, or similar) is a strong plus.
• Strong analytical skills — comfortable defining success metrics, analyzing performance data, and using data to drive roadmap trade-offs.
• Excellent stakeholder management and executive communication skills; proven ability to build consensus across product, engineering, design, and go-to-market teams.
• Bachelor's degree required; MBA or equivalent experience a plus.

Annual Salary Range: $225,000-$250,000

Notice at Collection for California Applicants: http://www.envoyglobal.com/notice-at-collection-for-ca-applicants

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