VP Product: Client Service Platforms for Asset & Wealth

Goldman Sachs, Inc.; Dallas (TX); On-site; USD 180,000 - 230,000; Full time

Job summary

Goldman Sachs Asset Management is seeking a Head of Product for Client Service Platforms to shape client experiences and scale our internal digital platforms. The role leads the product management team focused on core client service platforms, including the digital experience for internal users and the client service management platform.

You will partner with Service, Engineering and Business stakeholders, prioritize the backlog, and drive adoption of new features through a white-glove rollout.

Qualifications

• 12 years of Product Management experience within financial services.
• Understanding of asset management including retail and institutional SMAs, Alternatives and pooled vehicles.
• Excellent written and verbal communication skills, including experience working directly with both technical and non-technical stakeholders.
• Experience with ServiceNow is helpful.
• Experience with all stages of the development lifecycle: inception, analysis, design, review, testing, and deployment leveraging agile development methodologies.
• Proficiency in collaborating with technical teams, understanding software architecture, and translating technical concepts to non-technical stakeholders.
• Experience engaging with stakeholders to design the customer experience, develop and communicate the product roadmap and define and prioritize requirements.
• Demonstrated success in leading and mentoring cross-functional teams, managing complex projects, and delivering software solutions on schedule and within budget.
• Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions

Responsibilities

• Define the strategic direction of feature development by building consensus among stakeholders, and partnering with engineers, designers to deliver high-quality experiences for the client service organization
• Spend time with users and platform stakeholders to validate product opportunities and to develop an understanding of our users and business OKRs.
• Influence and lead the global client servicing product team; offering ongoing feedback, career mentorship, and build the right talent balance by assessing skill sets and providing ongoing mentoring to the team
• Prioritize the product backlog informed by stakeholder feedback, domain expertise, user insights, and market research to make informed trade-offs between new feature development, platform investment, and optimizations (build vs buy vs borrow)
• Analyze quantitative and qualitative metrics including user feedback to inform product strategy
• Compile user stories and acceptance criteria in collaboration with subject matter experts, engineers, and designers
• Develop a collaborative working relationships with business, engineering and design teams to establish a safe team environment focused on collaborative problem solving and transparency.
• Identify and escalation risks and dependencies across the program
• Lead training and rollout of new features and work closely with the users in a “white glove” approach to drive adoption and obtain feedback
• Keep abreast with industry trends to identify and respond to new opportunities

Skills

Product management

Stakeholder management

Agile methodologies

Mentoring

Backlog prioritization

User research

Data-driven decision making

Communication

Cross-functional leadership

Tools

ServiceNow

Job description

Goldman Sachs Asset Management is seeking a Head of Product for Client Service Platforms to shape client experiences and scale our internal digital platforms. The role leads the product management team focused on core client service platforms, including the digital experience for internal users and the client service management platform.

You will partner with Service, Engineering and Business stakeholders, prioritize the backlog, and drive adoption of new features through a white-glove rollout.