Product Leader, Client Service Platforms

The Goldman Sachs Group; Dallas (TX); On-site; USD 200,000 - 320,000; Full time

Job summary

Goldman Sachs Asset Management is seeking a Head of Product for Client Service Platforms. You will shape the experiences for clients and internal users, leading a cross-functional team to define features and strategy for core platforms such as onboarding, KYC, and case management.

You will partner with Service, Engineering, and Design to translate business challenges into actionable requirements, prioritize backlog, and drive AI strategy and adoption across the platforms.

Qualifications

• 15+ years of Product Management experience in financial services.
• Experience shaping client experiences and servicing platforms.
• Experience collaborating with both technical and non-technical stakeholders.
• Familiarity with ServiceNow is helpful.
• Experience with end-to-end development lifecycle in agile environments.

Responsibilities

• Define strategic direction for feature development by aligning stakeholders and engineering teams.
• Validate opportunities with users and platform stakeholders to understand needs and OKRs.
• Lead global client servicing product team, provide mentorship and manage talent balance.
• Prioritize backlog based on feedback, expertise, user insights and market research.
• Analyze metrics and user feedback to guide product strategy.
• Develop user stories and acceptance criteria with SMEs, engineers and designers.
• Collaborate with business, engineering and design to enable scalable, transparent solutions.
• Identify risks and dependencies across programs.
• Roll out new features with a hands-on, white-glove approach to drive adoption.
• Stay abreast of industry trends to identify opportunities and respond.
• Drive AI strategy, roadmap and adoption across client servicing platforms.

Skills

Product management

Stakeholder management

Agile development

Technical collaboration

Mentoring

Strategic thinking

User experience

Tools

ServiceNow

Job description

Goldman Sachs Asset Management is seeking a Head of Product for Client Service Platforms. You will shape the experiences for clients and internal users, leading a cross-functional team to define features and strategy for core platforms such as onboarding, KYC, and case management.

You will partner with Service, Engineering, and Design to translate business challenges into actionable requirements, prioritize backlog, and drive AI strategy and adoption across the platforms.