VP, PBM Partnerships & Growth Strategy

Optum

Minnetonka (MN)

On-site

USD 159,300 - 273,200

Full time

14 days+

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Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking a visionary Vice President of Client Management to lead influential Health Plan relationships and shape the future of pharmacy care. You will advise C-suite executives, build strategic partnerships, and drive growth, renewal, and value across complex accounts.

You will lead a high-performing team, influence enterprise strategy, and ensure delivery excellence in a rapidly evolving healthcare landscape. This remote role offers opportunity to impact a national client base.

Qualifications

10+ years of healthcare industry experience, including progressive leadership roles and a proven track record of success.
6+ years of recent people leadership experience developing high-performing teams.
5+ years of PBM industry experience.
Deep knowledge of the PBM/managed care pharmacy industry, including evolving market dynamics, pricing, and contracting models.
Extensive account management experience with large, complex health plan clients, with demonstrated growth in responsibility, strategic partnership and contract management (interpretation, execution and negotiation).
Proven ability to engage and influence C-suite stakeholders, leading innovative, forward-thinking discussions.
Demonstrated success leading and developing high-performing teams to achieve business outcomes.
Proven deep financial acumen, including experience interpreting financial statements, identifying trends, driving strategic recommendations and managing client profitability.
Willingness to travel up to 50% at times.

Responsibilities

Own and execute multi-year, account specific strategies that drive growth, retention, margin expansion, and long-term partnership value.
Build and sustain C-suite and senior executive relationships with health plans and key consultant firms; serve as a trusted strategic advisor.
Lead executive governance, including operating committees, QBRs, and escalation management.
Maintain end to end accountability for contract performance, interpretation, and execution, ensuring compliance with commercial, regulatory, and financial terms.
Own P&L performance for assigned accounts, including operating budgets, revenue growth, upsell targets, and cost to serve management.
Lead renewals, amendments, and market checks in partnership with Pricing, Underwriting, Legal, and Finance.
Proactively identify and mitigate financial, contractual, regulatory, and reputational risk.
Partner with senior leaders across Optum Rx and Optum enterprise to deliver integrated client specific strategic plans.
Serve as executive sponsor for complex initiatives.
Ensure alignment between sales commitments, operational readiness, and delivery outcomes.
Set and enforce a metrics driven client management and service model, holding teams accountable for performance and outcomes.
Drive high client satisfaction and retention, including NPS performance.
Serve as senior escalation point for high profile or mission critical client issues.
Provide strategic input to product teams based on market intelligence, client needs, and consultant insights.
Partner with Sales on RFPs, finalist presentations, and growth pursuits, articulating a clear and differentiated value proposition.
Represent Optum Rx externally as a credible, visible market leader.
Lead, develop, and retain a high performing account management organization, including succession and bench planning.
Foster a culture of accountability, engagement, collaboration, and continuous improvement.