VP, Operations & Member Experience Excellence

Capital Credit Union; Green Bay (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

Capital Credit Union is seeking an SVP Operations in Green Bay, WI, to oversee operational efficiency and improve the member experience. This strategic leadership role requires strong leadership and communication skills, as well as a Bachelor’s degree in Business Administration or Finance. The ideal candidate will have over 5 years of experience in financial services and demonstrate a commitment to operational excellence and member satisfaction. This position involves significant collaboration across departments and may require travel.

Qualifications

• Proven experience in credit union or financial services operations.
• 5+ years of progressive leadership experience.
• Ability to travel as necessary with a valid driver’s license.

Responsibilities

• Oversee operations and optimize service delivery for members.
• Collaborate with teams to enhance member experiences.
• Spearhead strategic initiatives and process improvements.

Skills

Leadership skills

Communication abilities

Strategic mindset

Tech-savvy

Education

Bachelor’s degree in Business Administration, Finance, or related field

Tools

Microsoft applications

Digital banking platforms

Job description

Capital Credit Union is seeking an SVP Operations in Green Bay, WI, to oversee operational efficiency and improve the member experience. This strategic leadership role requires strong leadership and communication skills, as well as a Bachelor’s degree in Business Administration or Finance. The ideal candidate will have over 5 years of experience in financial services and demonstrate a commitment to operational excellence and member satisfaction. This position involves significant collaboration across departments and may require travel.