VP of Technology Client Experience & Transformation

STATE STREET CORPORATION

Quincy (MA)

On-site

USD 110,000 - 208,000

Full time

6 days ago

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Benefits offered by this job

401K with company match

Medical, dental, vision insurance

Paid time off

Job summary

State Street Corporation is seeking a strategic leader to build and operate the enablement and transformation engine for the Technology Client Experience organization. The VP will own the client engagement enablement layer, driving data-driven decision making, transparency, and scalable operating models to support the transformation agenda.

Responsibilities include leading insights, feedback and NPS initiatives, modernizing tooling, and coordinating enterprise KPI tracking to demonstrate

Qualifications

Proven experience supporting large-scale transformation initiatives within client-facing, service-led, or technology organizations.
Demonstrated track record in building and scaling enablement functions with 8+ years in technology client engagement or service delivery.
Strong ability to translate strategy into actionable execution and drive adoption across complex organizations.
Experience with modern engagement tooling and data-driven KPI reporting.

Responsibilities

Operate the client feedback and insights framework, ensuring systematic capture and clear actions.
Lead delivery of client engagement tooling modernization, including portals, dashboards and analytics capabilities.
Support the transformation program execution and track enterprise KPIs to evidence impact.
Drive standard processes, tools and best practices across teams to enable scalable client engagement.