VP of Services, Customer Success & Support (Fully Remote)

Cohere; United States; Remote; USD 140,000 - 230,000; Full time

Benefits offered by this job

6 weeks vacation

Parental leave top-up

Health & dental

Home office stipend

Remote-friendly culture

Job summary

Cohere is seeking a Senior Director of Customer Success to lead our post-sales teams, drive adoption of AI products, and shape the customer lifecycle. You will champion executive relationships, influence the product roadmap, and help scale a remote-friendly, healthful benefits program including six weeks vacation and parental leave top-up.

You will lead with a strategic mindset, partnering with product, sales, and engineering to ensure customers achieve value and renewals while growing Cohere's

Qualifications

• 10+ years leading customer success teams.
• Background in AI, ML, and data engineering.
• Strong relationship-building and executive communication.

Responsibilities

• Lead post-sales teams to drive adoption and customer success.
• Define the customer lifecycle and influence the product roadmap.
• Champion the customer at the executive level.

Skills

Leadership

Customer Success

Relationship building

AI/ML background

Executive leadership

Job description

• We are a security-first enterprise AI company.
• We build cutting-edge foundation models and end-to-end products.

The Role:

• Lead post-sales teams to drive adoption and customer success.
• Define the customer lifecycle and influence the product roadmap.
• Champion the customer at the executive level.
• 6 weeks paid vacation, parental leave top-up.
• Full health and dental benefits.
• Home office stipend and remote-friendly culture.
• 10+ years of leadership experience in Customer Success.
• Background in AI, ML, Data Engineering.
• Exceptional relationship builder with a collaborative mindset.

Cohere

We are a security-first enterprise AI company building cutting-edge foundation models and products. We are a global team of passionate researchers, engineers, and designers with offices in Toronto, London, NYC, and more.