VP of Pharmacy Operations

phil; Hebron Estates (KY); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Ground floor opportunity

Hybrid working environment

Full benefits (medical, dental, vision

401(k) contribution

Job summary

Phil Inc. in Hebron, KY seeks a VP of Pharmacy Operations to lead multi-site pharmacy operations, including remote closed-door and mail-order facilities in OH and AZ.

This executive role focuses on clinical excellence, regulatory compliance, and operational efficiency. The ideal candidate has extensive experience in closed-door distribution, hub models, and healthcare logistics, with a proven ability to manage budgets, optimize labor, and improve fulfillment metrics across complex networks.

Qualifications

• 7+ years in high-volume warehouse or mail-order operations, with multi-site leadership.
• Healthcare/pharma logistics experience preferred.
• Knowledge of closed-door distribution and hub models.

Responsibilities

• Direct operational oversight of Hebron, KY facility and remote sites in OH and AZ.
• Optimize mail-order and closed-door operations, including dispensing accuracy and inventory.
• Collaborate with hub programs, patient support services, and 3PL partners.
• Ensure compliance with Board of Pharmacy, FDA, and DEA regulations.
• Develop budgets, labor plans, and cost controls; monitor KPIs and continuous improvement.
• Travel quarterly to inspect remote operations.

Skills

Multi-site leadership

Operational excellence

Data-driven decision making

Regulatory compliance

Education

PharmD or Bachelor of Pharmacy (RPh)

Operations/Supply Chain degree

Tools

WMS/ERP platforms

Excel

Tableau

Job description

VP of Pharmacy Operations

Location: Hebron, KY (On-site with up to 10% travel)

Position Type: Full-Time

Role Summary

The Director of Pharmacy leads and oversees multi-site pharmacy operations, driving clinical excellence, regulatory compliance, and operational efficiency. Headquartered in Hebron, KY, this executive leadership role directly manages local operations while exercising operational oversight over remote closed-door and mail-order facility sites in Ohio and Arizona. The ideal candidate brings extensive expertise in closed-door pharmacy workflows, mail-order operations, and collaborative manufacturer/patient hub services.

Key Responsibilities

• Multi-Site Leadership: Direct operational oversight of the primary Hebron, KY facility alongside remote supervision of sites in Ohio and Arizona.
• Mail-Order & Closed-Door Operations: Optimize order fulfillment, dispensing accuracy, inventory management, and logistics tailored to closed-door and mail-service environments.
• Hub & Client Operations: Partner closely with manufacturer hub programs, patient support services, and third-party logistics (3PL) partners to streamline benefit investigation, prior authorizations, and patient onboarding.
• Compliance & Partner Collaboration: Collaborate directly with local Pharmacists-in-Charge (PICs) and Quality Assurance teams to ensure operational workflows strictly comply with Board of Pharmacy, FDA, and DEA regulations.
• KPI & Financial Management: Direct operational budgets, labor planning, carrier cost controls, and fulfillment metrics (units per hour, cost per shipment, accuracy rates). Utilize data-driven insights to establish and monitor key performance indicators (KPIs), continuous improvement programs, and error-prevention protocols across all facilities.
• Travel Requirement: Quarterly to inspect remote operations in Ohio and Arizona, build team alignment, and meet key hub/client stakeholders.

Qualifications

• Education:
  • Track 1 (Pharmacy): Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (RPh) from an accredited institution.
  • Track 2 (Operations/Supply Chain): Bachelor's degree in Operations Management, Supply Chain, Logistics, Business Administration, or a related field. Candidates possessing either qualification track are eligible.
• Experience:
  • 7+ years of experience in high-volume warehouse management, distribution, 3PL, or mail-order operations, with 3+ years in multi-site operational leadership.
  • Experience in healthcare is preferred.
  • Domain Knowledge – Experience in closed-door distribution, pharma/healthcare logistics, regulated supply chain, or collaborative hub models is preferred. The ideal candidate understands matrixed organizational structures, strict regulatory environments, and high-throughput fulfillment.
• Technical Skills:
  • Expertise with WMS/ERP platforms, fulfillment automation, labor optimization tools, and carrier management systems.
  • Strong proficiency in data analysis, reporting tools (e.g., Excel, Tableau, or WMS-native dashboards), and the ability to leverage metrics to drive strategic operational decisions.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech
• Hybrid working environment
• Competitive compensation (commensurate with experience)
• Full benefits (medical, dental, vision).
• 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.