VP of Operations

Subway Group; Gary (IN); Hybrid; USD 145,000 - 209,000; Full time

Job summary

Subway Group in Gary, IN seeks a VP of Operations to translate objectives into actionable steps and lead general operations. You will read customer needs, run incidents to resolution, and ensure deadlines while upholding Subway quality standards.

The role requires judgment, calm under changing scopes, analytical thinking, and a portfolio of work demonstrating general expertise. Mentorship and a strong benefits package accompany the position.

Qualifications

• The judgment to say no to good ideas at the wrong time.
• Demonstrated calm when a Gary, IN client changes scope mid-stream.
• Proven Analytical Thinking judgment when the textbook answer doesn't fit.
• A portfolio or work samples that demonstrate your general expertise.
• Customer-focused outlook with strong interpersonal skills.
• 12 years of learning when to trust the process and when to break it.
• Professionalism, integrity, and discretion with sensitive information.

Responsibilities

• Translate vp objectives into concrete, actionable day-to-day steps
• Read between the lines of what Gary customers actually need
• Run point on general incidents until they're truly resolved
• Question the brief when the brief doesn't match reality
• Meet established deadlines while upholding Subway quality standards
• Defend the Innovation fundamentals when speed tempts everyone to skip them
• Map the handoffs between IN teams so nothing falls in the cracks

Skills

Judgment

Calm under scope changes

Analytical Thinking

Portfolio samples

Customer focus

Interpersonal skills

Integrity

Discretion

Job description

Join Subway as a VP of Operations and help us build on the momentum we've gained across general. What you're signing up for is $145,000 - $209,000, a hybrid cadence, general ownership, and a Subway team that rewards nerve.

Key Responsibilities

• Translate vp objectives into concrete, actionable day-to-day steps
• Read between the lines of what Gary customers actually need
• Run point on general incidents until they're truly resolved
• Question the brief when the brief doesn't match reality
• Meet established deadlines while upholding Subway quality standards
• Defend the Innovation fundamentals when speed tempts everyone to skip them
• Map the handoffs between IN teams so nothing falls in the cracks

What You'll Bring

• The judgment to say no to good ideas at the wrong time
• Demonstrated calm when a Gary, IN client changes scope mid-stream
• Proven Analytical Thinking judgment when the textbook answer doesn't fit
• A portfolio or work samples that demonstrate your general expertise
• Customer-focused outlook with strong interpersonal skills
• 12 years of learning when to trust the process and when to break it
• Professionalism, integrity, and discretion with sensitive information

Every product at Subway reflects the innovative standards our Gary, IN team holds itself to. We believe the best general decisions get made closest to the work, not three floors up.

With $145,000 - $209,000 as the anchor, expect mentorship, a benefits package worth bragging about, and the latitude to work remote-first.

We bumped this posting hours ago because the role is still very much open.