VP of Customer Experience — Scale CX Excellence

stord; Atlanta (GA); On-site; USD 230,000 - 320,000; Full time

Job summary

Stord is seeking a Vice President of Customer Experience to join and strengthen our CX leadership as we scale across products, geographies, customer segments, and acquired businesses. The VP will have direct ownership and autonomy over defined customer portfolios, teams, and strategic priorities, while aligning with the broader CX leadership to deliver a consistent One Stord customer experience.

This role sits onsite at our HQ in Union City, GA or onsite in Las Vegas, NV with relocation

Responsibilities

• Partner in Leading Stord's Customer Experience Strategy.
• Lead a Significant Customer Portfolio.
• Build a Scalable Customer Coverage Model.
• Create "One Stord" Across the Customer Portfolio.
• Integrate Acquired Customer Portfolios.

Job description

Stord is seeking a Vice President of Customer Experience to join and strengthen our CX leadership as we scale across products, geographies, customer segments, and acquired businesses. The VP will have direct ownership and autonomy over defined customer portfolios, teams, and strategic priorities, while aligning with the broader CX leadership to deliver a consistent One Stord customer experience.

This role sits onsite at our HQ in Union City, GA or onsite in Las Vegas, NV with relocation