VP, Network Contact Centers & AI Enablement

Redwood Services; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Redwood Services is seeking a visionary Vice President of Contact Centers to build network-wide capabilities that transform how our Partners convert, create, and manage customer demand. This leader will harness new technology to prepare Partners to build next-gen contact centers—integrating live CSRs, AI voice, and SMS into a single, efficient booking engine.

Reporting to the Chief Marketing Officer, this role advances standards, analytics, tech strategy, and operating routines while empowering

Qualifications

• Proven leadership of large, distributed contacts teams.
• Strong analytical orientation; turn data into action.
• Effective coach and developer of frontline managers.
• Comfort with change management and scaling processes.

Responsibilities

• Lead a team of coaches supporting Partners across Redwood divisions.
• Define KPIs and data standards for booking, abandonment and utilization; provide dashboards and reporting.
• Create a network-wide QA model with a consistent scorecard and coaching method.
• Advance demand orchestration, tools rollout, and connect customer activity to capacity.

Skills

Leadership

Analytics

Coaching

Change management

Communication

Strategic thinking

Cross-functional influence

Data-driven

Travel readiness

Tools

Talkdesk

ServiceTitan

CRM

AI voice

SMS platforms

Job description

Redwood Services is seeking a visionary Vice President of Contact Centers to build network-wide capabilities that transform how our Partners convert, create, and manage customer demand. This leader will harness new technology to prepare Partners to build next-gen contact centers—integrating live CSRs, AI voice, and SMS into a single, efficient booking engine.

Reporting to the Chief Marketing Officer, this role advances standards, analytics, tech strategy, and operating routines while empowering