Remote SVP, Contact Center Solutions & Services

ImagenetLLC; Tampa (FL); On-site; USD 230,000 - 320,000; Full time

Job summary

Imagenet LLC is seeking a Senior Vice President, Contact Center Solutions & Services to lead and scale our healthcare-focused contact center business across the U.S. and offshore delivery operations.

This is an executive role blending delivery leadership with strategy, client leadership, and technology enablement. You will own the contact center offering, drive financial performance, and partner with sales, account management, and technology to modernize operations with AI and automation, while

Qualifications

• 15+ years of progressive Contact Center, BPO, customer operations, managed services, or related service-delivery experience.
• 10+ years of executive or senior leadership responsibility for large, complex, multi-client, multi-site, or distributed Contact Center operations.
• Demonstrated success functioning as both an offering/service-line leader and delivery executive.
• P&L ownership or comparable financial responsibility.

Responsibilities

• Own Imagenet’s Contact Center service line, including strategy, service architecture, delivery performance, scalability, financial results, and continued evolution.
• Lead complex, multi-client Contact Center operations across U.S. and offshore teams.
• Establish strong operating disciplines across workforce management, quality, training, service levels, productivity, customer experience, reporting, and continuous improvement.

Skills

Executive Leadership

P&L Ownership

Contact Center Operations

Strategic Offering Leadership

Offshore Delivery

AI & Automation in Contact Center

Client Relationship Management

Growth & Solutioning

Job description

Imagenet LLC is seeking a Senior Vice President, Contact Center Solutions & Services to lead and scale our healthcare-focused contact center business across the U.S. and offshore delivery operations.

This is an executive role blending delivery leadership with strategy, client leadership, and technology enablement. You will own the contact center offering, drive financial performance, and partner with sales, account management, and technology to modernize operations with AI and automation, while