VP, Member Communications & Care Delivery Quality

Kaiser Permanente; Oakland (CA); On-site; USD 306,000 - 383,000; Full time

Job summary

Kaiser Permanente is seeking an accomplished executive to serve as Vice President, Member, Care Delivery & Quality Communications. This leader will direct enterprise-wide member, care delivery, and quality communications, including governance, messaging standards, and multi-market coordination across clinical and operational teams.

The role emphasizes trust, transparency, and alignment with care delivery priorities.

Qualifications

• Minimum fifteen (15) years of progressively responsible leadership experience in communications, member communications, patient communications, customer communications, healthcare communications, public affairs, marketing, or related disciplines.
• Significant experience working with healthcare operations, care delivery organizations, customer experience functions, quality organizations, physician groups, or health plans.
• Experience working in highly regulated environments required.

Responsibilities

• Develop and lead Kaiser Permanente’s enterprise member, care delivery, and quality communications strategy.
• Establish enterprise standards, governance, messaging frameworks, and best practices for member-facing communications.
• Serve as the enterprise expert on member communications, care delivery communications, quality communications, and member trust strategies.
• Lead communications planning for hospital openings, care delivery transformations, and operational improvements.
• Coordinate messaging across enterprise and market stakeholders, including clinical leaders, operational teams, legal, regulatory affairs, and customer experience teams.
• Oversee member-facing communications across physical and digital care environments.

Education

Bachelor's degree

Job description

Kaiser Permanente is seeking an accomplished executive to serve as Vice President, Member, Care Delivery & Quality Communications. This leader will direct enterprise-wide member, care delivery, and quality communications, including governance, messaging standards, and multi-market coordination across clinical and operational teams.

The role emphasizes trust, transparency, and alignment with care delivery priorities.