VP, LTD Claims & Operations (Hybrid)

MetLife, Inc.; Aurora (IL); Hybrid; USD 219,000 - 290,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) matching

PTO

Parental leave

Volunteer time off

Tuition assistance

Job summary

MetLife, Inc. is seeking a Vice President of Long Term Disability to lead LTD strategy and operations across IDI and Return to Health. The role requires visionary leadership, scale, and a customer-centric focus, with hybrid work 2–3 days on-site and travel as needed.

The position manages a $100M+ budget and partners with executive teams to optimize claims lifecycle, regulatory compliance, and financial performance while delivering superior customer experiences.

Qualifications

• 15+ years of disability operations leadership experience with executive oversight.
• Led organizations of 500+ associates with multimillion-dollar budgets.
• Demonstrates operational excellence and strategic execution.
• Customer-centric design and service mindset across stakeholders.
• Executive presence with ability to influence senior leaders and teams.
• Bachelor’s degree; advanced credentials preferred in insurance/leadership/analytics.

Responsibilities

• Lead LTD strategy and operations, including IDI and Return to Health.
• Drive process optimization, AI/automation, and analytics for efficiency.
• Establish governance for consistency, scalability, and risk mitigation.
• Oversee end-to-end claims operations and return-to-work programs.
• Ensure compliance with federal and state regulations and financial performance.

Skills

Disability operations leadership

Executive leadership

Operational excellence

Strategic planning

Customer-centric design

Budget management

Stakeholder management

Education

Bachelor’s degree

Tools

AI & analytics

Job description

MetLife, Inc. is seeking a Vice President of Long Term Disability to lead LTD strategy and operations across IDI and Return to Health. The role requires visionary leadership, scale, and a customer-centric focus, with hybrid work 2–3 days on-site and travel as needed.

The position manages a $100M+ budget and partners with executive teams to optimize claims lifecycle, regulatory compliance, and financial performance while delivering superior customer experiences.