VP HUMAN RESOURCES OPERATIONS

Charter Oak Federal Credit Union; Waterford (CT); On-site; USD 99,000 - 166,000; Full time

Benefits offered by this job

Paid time off

Paid sick time

Health and supplemental insurance

401(k) with employer match

Job summary

Charter Oak Federal Credit Union seeks a VP of Human Resources Operations at the Headquarters in Waterford, CT. This senior role leads talent acquisition, total rewards, benefits, employee & labor relations, HR systems, policy, and workforce analytics.

The position requires a Bachelor’s degree, 10+ years HR experience, and 5+ years in leadership roles, with SHRM-SCP or similar certs preferred. Unionized environment experience is highly valued.

Qualifications

• Bachelor’s degree in human resources, business, organizational development, or related field.
• 10+ years of progressive HR experience, including 5+ years leading HR functions and teams.
• SHRM-SCP, SPHR, CEBS, CCP, or comparable certification preferred.
• Financial services or credit union experience preferred.

Responsibilities

• Lead talent operations and performance management from hiring to departure.
• Provide staffing, turnover, and workforce data to executive leadership.
• Oversee HR policy, job architecture, and employee experience standards.
• Manage compensation, benefits, and annual planning in collaboration with leadership.
• Lead HRIS, payroll, reporting, and workforce analytics.

Skills

Talent operations

Performance management

HR analytics

Labor relations

Education

Bachelor's degree in HR / related field

Master’s degree preferred

Tools

HRIS

Payroll systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

VP HUMAN RESOURCES OPERATIONS

Human Resources 1/Mid Lev Off Mgr Headquarters, Waterford, CT, US

2 days ago Requisition ID: 2026

Salary Range: $99,374.25 To $165,623.75 Annually

VP HUMAN RESOURCES OPERATIONS- HEADQUARTERS

SUMMARY:

The Vice President, Human Resources Operations leads the Credit Union’s core people infrastructure, including talent operations, total rewards, benefits, employee and labor relations, HR systems, policy, and workforce analytics. This role ensures fair, compliant, efficient, and employee-focused practices. The VP partners with People & Culture on employee experience and with Learning & Development on skills-building while retaining accountability for HR oversight and HR practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities include the following. Other duties may be assigned.

Talent Operations & Performance Management

• Lead talent acquisition operations, performance management administration, job architecture, and consistent employee experience from hiring through departure practices.
• Provide accurate staffing, turnover, and workforce data to support workforce and succession planning led by executive leadership.
• Own HR policy, job architecture, employee experience from hiring through departure standards, and HR practices that support consistency and organizational needs.
• Partner with Learning & Development to provide relevant employee and performance data that informs development plans and learning pathways.

Total Rewards & Well-Being Strategy

• Lead compensation philosophy, salary structures, market benchmarking, incentives, pay administration, and annual compensation planning.
• Oversee health and welfare benefits, retirement programs, leave administration, open enrollment, and related employee communications.
• Own benefit-based well-being strategy, vendor management, utilization analysis, compliance, and cost management.
• Advise executive leadership and the Board, as appropriate, on compensation, benefits, and people-related investments.

People Operations, HRIS & Workforce Analytics

• Lead HR administration, employment onboarding workflow, employee records, HRIS, reporting, payroll coordination, and employee support.
• Establish service standards, internal controls, data oversight, and process improvements that strengthen accuracy, efficiency, and employee support.
• Own workforce reports and dashboards, including headcount, turnover, staffing, compensation, absence, and other employment indicators.
• Coordinate onboarding handoffs so People Operations manages employment administration, L&D manages orientation learning, and People & Culture supports connection and introduction to the Credit Union’s culture.

Employee & Labor Relations, Compliance and Team Leadership

• Lead employee relations, labor relations, collective bargaining support, grievance oversight, investigations, corrective action standards, and CBA administration.
• Ensure HR practices comply with employment laws, labor agreements, policies, reporting requirements, and internal controls.
• Advise leaders on organizational changes, employee matters, workforce risk, and consistent application of HR practices.
• Lead and develop Human Resources team members while building a service-oriented, accountable, and collaborative People leadership model.

EDUCATION and/or EXPERIENCE:

Bachelor’s degree in human resources, Business Administration, Organizational Development, or a related field required, master’s degree preferred.

10+ years of progressive Human Resources experience, including 5+ years leading HR functions and teams.

Expertise across HR operations, performance management, compensation, benefits, HR systems, workforce analytics, employee relations, and labor relations; unionized-environment experience strongly preferred.

SHRM-SCP, SPHR, CEBS, CCP, or comparable professional certification preferred, financial services or credit union experience preferred.

Equal Opportunity Employer Veretans Disabled

Charter Oak offers paid time off, paid sick time, a variety of health, medical and supplemental insurance plans, and a 401(k)-retirement plan with an employer match.