VP & GM, Retail Growth & Customer Experience (Auto)

The Goodyear Tire & Rubber Company; Akron (OH); On-site; USD 250,000 - 450,000; Full time

Job summary

Goodyear Retail seeks a VP & General Manager to lead the Goodyear and Just Tires retail portfolio, spanning 500+ company-owned locations nationwide. The role defines strategy, drives performance, and coaches regional retail leadership to deliver consistent results.

Reporting to MD Americas & Chief Sales Officer Americas Consumer, this executive will shape the customer experience, foster a high-performance, customer‑oriented culture, and align operations with Goodyear's strategic goals.

Qualifications

• 15+ years senior sales leadership in automotive industries.
• 10+ years in strategy development and execution leadership.
• Experience leading multi-unit retail with 300+ stores.

Responsibilities

• Develop growth strategies to drive revenue and profitability while confirming the brand's iconic positioning in the automotive ecosystem
• Increase B2C sales via a customer-focused and insight led approach. Identify opportunities for a redefined value proposition, and superior service
• Drive a data/analytics-oriented culture, supporting decisions with ROI analyses and optimizing pricing and business models
• Lead the end-to-end customer experience, redefining the journey and continuously improving satisfaction
• Refine operations to increase efficiency, ensure consistency, and deliver extraordinary customer and employee experiences
• Collaborate across the enterprise and partner with key stakeholders to deliver company-wide objectives

Skills

Strategic leadership

Data-driven decision-making

Customer experience

Cross-functional collaboration

Sales leadership

Job description

Goodyear Retail seeks a VP & General Manager to lead the Goodyear and Just Tires retail portfolio, spanning 500+ company-owned locations nationwide. The role defines strategy, drives performance, and coaches regional retail leadership to deliver consistent results.

Reporting to MD Americas & Chief Sales Officer Americas Consumer, this executive will shape the customer experience, foster a high-performance, customer‑oriented culture, and align operations with Goodyear's strategic goals.