VP, Global Revenue Architecture

Gong; Salt Lake City (UT); On-site; USD 260,000 - 420,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Wellbeing stipend

Mental health benefits

401(k) program

Education stipend

Flexible vacation

Parental leave

Work from home stipend

Job summary

Gong seeks a VP, Global Revenue Architecture to unify strategy and execution for retention and expansion across Enterprise segments, Digital, and Industry Expansion. You will lead a global Revenue Architecture team of ~100 people across NAMER, EMEA, and APAC and report to the Chief Customer Officer.

In this high-impact role you will set global operating rhythms, partner with Sales, Product, Support, and Marketing, and ensure RA insights shape the customer journey and drive measurable revenue

Qualifications

• 15+ years of customer-success or revenue-leadership in B2B SaaS.
• Proven track record leading multi-region, multi-layer teams.
• Experience building scalable, AI-driven customer workflows.
• Strong executive presence and negotiation skills.

Responsibilities

• Define global RA strategy and revenue transformation methodology.
• Own end-to-end revenue retention and expansion metrics.
• Scale IX segment with industry-specific playbooks.
• Coach regional leaders and support succession planning.
• Collaborate with Sales, Product, Support, Marketing to embed RA in customer journey.
• Establish QBRs and cadence across regions.

Skills

Leadership

Enterprise SaaS

Global team leadership

Strategy development

Executive communication

Data-driven decision making

Job description

VP, Global Revenue Architecture

Location: Austin | Chicago | New York City | Salt Lake City | San Francisco

Department: Sales

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io.

At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career.

Gong's Revenue Architects are the strategic post-sale partners who turn Gong's AI Operating System into measurable revenue outcomes for customers. Organized today across Enterprise, Enterprise Growth, Mid-Market, Commercial, Digital, and the new Industry Expansion (IX) segment (currently focused on Financial Services and Healthcare), RA teams own adoption, value realization, and renewal and expansion across the full customer lifecycle. The function spans NAMER, EMEA, and APAC.

This is a newly elevated global leadership role, created to unify strategy, execution, and accountability across all Revenue Architecture segments and regions. Reporting to the Chief Customer Officer, the VP of Global Revenue Architecture will lead a multi-layered organization of roughly 100 people including a VP, a team of regional and segment leaders, and the individual-contributor Revenue Architects who sit closest to customers. You will set the global strategy for how Gong drives retention and expansion across Enterprise, Enterprise Growth, Mid-Market, Commercial. Digital, and Industry Expansion, while building the leadership bench, operating rhythm, and cross-functional muscle needed to scale the function as a global, industry-aware growth engine.

The preferred location for this role is in one of Gong's current hubs: San Francisco, Austin, Lehi, Chicago, or NYC.

RESPONSIBILITIES

• Lead across three regions: Own the performance, hiring, and development of a global organization of ~100 across NAMER, EMEA, and APAC, ensuring consistent standards while adapting for regional and market nuance.
• Set the global RA strategy: Define a single revenue transformation methodology; workflow architecture, adoption and change management, value realization, and renewal and expansion that scales consistently across Enterprise, Enterprise Growth, Mid-Market, Commercial, Digital, and IX segments.
• Own the numbers: Hold end-to-end accountability for gross and net revenue retention, expansion, and customer value realization across the entire Revenue Architecture book, and build the forecasting and pipeline rigor to defend those numbers to the executive team.
• Scale Industry Expansion (IX): Guide the build-out of the IX segment currently Financial Services and Healthcare as a 'startup within a startup,' developing industry-specific playbooks, automation, and self-service strategies that improve customer health and reduce churn in these verticals.
• Build the leadership bench: Coach and develop all layers of regional and segment leaders beneath them; own succession planning and career pathing so the org can keep scaling without you in every room.
• Represent RA at the executive level: Act as an escalation point and strategic partner on the largest, highest-risk, and highest-opportunity accounts, engaging directly with customer C-suite and VP stakeholders alongside your leaders.
• Partner cross-functionally: Work closely with Sales, Product, Support, Marketing and other CCO-org peers to ensure Revenue Architecture strategy is embedded in the broader customer journey, and that RA insights shape product and GTM priorities
• Drive operating cadence: Establish the global rhythm of business in QBRs, forecasting, performance reviews, and org health checkins that keeps a distributed, multi-region team aligned and accountable.

QUALIFICATIONS

• 15+ years of experience in customer success, account management, or revenue-facing leadership within B2B SaaS, including significant experience leading through multiple layers of management (leaders of leaders), not just individual contributors.
• A track record owning enterprise-scale retention and expansion targets (GRR/NRR) for a large, distributed post-sale organization
• Experience operating across multiple regions and time zones, with the judgment to balance global consistency against local market needs.
• Direct experience building or scaling a new segment, vertical, or 'startup within a startup' motion, ideally involving automation, self-service, or AI-driven customer workflows.
• Comfort owning relationships with customer C-suite and VP stakeholders on the highest-stakes accounts, with strong executive presence and negotiation skill.
• A data-driven, change-management mindset comfortable translating customer workflows into measurable business outcomes and using data to drive adoption.
• A collaborative leadership style that thrives in ambiguity and fast-paced, high-growth environments, and genuinely enjoys developing other leaders.

PERKS & BENEFITS

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.