VP, Global Renewals & Revenue Growth

Quest Software Canada Inc

North Carolina

On-site

USD 200,000 - 320,000

Full time

14 days+

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Job summary

Quest Software Canada Inc. is seeking a visionary Vice President, Global Renewals to architect and scale our worldwide renewal organization.

You will own global retention strategy, renewal operations, forecasting, and commercial renewal performance to maximize GRR and minimize churn. Reporting to the Chief Customer Officer, this executive will partner with Sales, Customer Success, Finance, Pricing and Legal to create customer-centric renewal programs, drive renewals at scale, and lead a

Qualifications

20+ years of experience in Renewals, Customer Success, Sales, Revenue Operations, Account Management, or related commercial leadership within a B2B SaaS, enterprise software, or technology organisation.
Significant experience leading large, global teams through multiple layers of leadership.
Demonstrated success owning and delivering against retention, renewal, churn, and revenue growth metrics at scale.
Proven track record of leading complex, cross-functional business initiatives involving Sales, Customer Success, Finance, Pricing, Product, and Operations teams.
Extensive experience managing forecasting processes, operating reviews, and executive business reporting.

Responsibilities

Develop and execute a comprehensive global renewals strategy focused on reducing customer attrition, improving retention, and driving long-term revenue growth.
Lead end-to-end renewal motion, ensuring consistent execution, governance, and accountability across regions.
Own the global renewal forecast and executive reporting cadence with a high degree of accuracy.
Drive renewal-related pricing optimization, contract expansions, cross-sell, and upsell motions integrated into renewals.