VP, Global Lounge Operations & Guest Experience

Next Frontier Capital; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Chase is seeking a Vice President Lounge Operations to steer the day-to-day operating strategy for our airport lounge network, ensuring a consistent, high-quality guest experience as we scale. You will partner with lounge operators and internal teams to drive service excellence, strong controls, and disciplined financial performance.

You will leverage data and customer insights to spot trends, resolve issues rapidly, and drive continuous improvement that enhances how customers experience our

Qualifications

• 10+ years in hospitality, operations, travel, aviation, or premium service environments.
• Demonstrated success leading complex, multi-site, customer-facing operations.
• Experience setting service standards and operating controls in high-traffic environments.
• Strong analytical skills with building performance metrics and turning insights into action.

Responsibilities

• Define and evolve a scalable operating model, routines, and governance for network growth.
• Set clear service standards and operational controls to protect a consistent guest experience.
• Manage lounge operator performance through reviews, scorecards, and action plans.
• Monitor operational performance and resolve issues quickly across stakeholders.

Skills

Hospitality operations

Multi-site leadership

Service standards

Performance metrics

Budget management

Executive communication

Cross-functional leadership

Travel readiness

Job description

Chase is seeking a Vice President Lounge Operations to steer the day-to-day operating strategy for our airport lounge network, ensuring a consistent, high-quality guest experience as we scale. You will partner with lounge operators and internal teams to drive service excellence, strong controls, and disciplined financial performance.

You will leverage data and customer insights to spot trends, resolve issues rapidly, and drive continuous improvement that enhances how customers experience our