VP - End User Technology and Experience

New York Life Insurance Co; New York (NY); Hybrid; USD 230,000 - 275,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

New York Life Insurance Co in New York, NY, seeks a visionary Vice President of End User Technology and Experience to lead workplace technology strategy and operations company-wide. You will drive secure, innovative services and guide vision with the CTO, building a modern employee technology experience.

The role oversees end-user computing, UC, AV, and collaboration tools, partners with security and cloud teams, and mentors a broad leadership group to deliver high-impact outcomes in a regulated

Qualifications

• Bachelor's degree required; MBA/MS preferred.
• 10+ years in workplace technology leadership.
• Experience scaling workplace services in large hybrid enterprises, especially in financial services or regulated environments.

Responsibilities

• Deliver frictionless colleague experience by delivering quality products with zero defects and ongoing focus on end user experience monitoring.
• Develop and execute a holistic strategy for modern workplace technology—including endpoint management, unified communications, collaboration tools, AV infrastructure, and workplace automation tools leveraging RAG and Agentic AI Technologies.
• Align workplace services with broader business and technology strategies to enhance employee productivity, satisfaction, and operational resilience.
• Champion the adoption of emerging tools and standards to maintain a cutting-edge employee technology ecosystem.
• Oversee service delivery across end-user computing, IT support (L1/L2), unified communications, AV, and executive support teams.
• Define and monitor KPIs (SLAs, user satisfaction, incident resolution).
• Implement continuous improvement processes for efficiency, scalability, and quality.
• Lead and scale a team of directors, managers, and engineers including OE analysts, AV specialists, and support leads.
• Foster a collaborative, inclusive, high-performance culture emphasizing accountability and growth.
• Coordinate cross-training and operational redundancy to build team resilience.

Skills

End-user computing

Unified communications

AV and collaboration tools

Microsoft 365 / Teams

ITSM platforms

Device management

Cloud integration

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

MBA or MS preferred

Tools

Moveworks

Nexthink

CI/CD tooling

Automation tooling

Cloud platforms

Job description

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VP - End User Technology and Experience

New York, New York, United States

Tech Data AI Ventures Hybrid No more matching jobs. View All Jobs

About the Role

As the Vice President of End User Computing at New York Life, you will be the strategic and operational leader driving excellence in workplace technology across our enterprise. Reporting to the Chief Technology Officer, you will guide both the vision and execution of a modern employee technology experience, ensuring secure, efficient, and innovative services aligned with our long-standing values and business objectives.

Key Responsibilities

Strategic Leadership & Vision

• Deliver frictionless colleague experience by delivering quality products with zero defects and ongoing focus on end user experience monitoring.
• Develop and execute a holistic strategy for modern workplace technology—including endpoint management, unified communications, collaboration tools, AV infrastructure, and workplace automation tools leveraging RAG and Agentic AI Technologies.
• Align workplace services with broader business and technology strategies to enhance employee productivity, satisfaction, and operational resilience.
• Champion the adoption of emerging tools and standards to maintain a cutting-edge employee technology ecosystem.

Operational Excellence

• Oversee service delivery across end-user computing, IT support (L1/L2), unified communications, AV, and executive support teams.
• Define and monitor key performance indicators (KPIs) - such as service-level agreements (SLAs), user satisfaction, and incident resolution metrics.
• Implement continuous improvement processes that drive efficiency, scalability, and quality.
• Lead, mentor, and scale a team of directors, managers, and engineers (including OE analysts, AV specialists, and support leads).
• Foster a collaborative, inclusive, high-performance culture that emphasizes accountability, professional growth, and knowledge sharing.
• Coordinate cross-training and operational redundancy to build team resilience.

Collaboration & Stakeholder Engagement

• Partner with other technology divisions - security, infrastructure, cloud, AI/Data, and program management to ensure cohesive workplace technology strategy.
• Build relationships with business leaders and support functions to anticipate needs, communicate roadmap plans, and drive adoption.
• Engage with global or corporate counterparts to align workplace standards and share best practices.

Governance & Innovation

• Manage vendor and partner relationships, oversee technology evaluations and procurement, and ensure compliance with corporate standards, budgets, and risk frameworks.
• Embed security, compliance, and resilience across all workplace services.
• Stay informed on trends in digital workplace, virtual work environments, and collaboration technologies to guide strategic innovation.

Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree (MBA or MS) preferred.
• 10+ years of progressive experience in workplace technology leadership or engineering.
• Proven track record scaling workplace services in large, complex, hybrid enterprises, especially in financial services or regulated environments.

Technical & Professional Skills

• Deep expertise in end-user computing, unified communications, AV, collaboration tools (e.g., Microsoft 365, Teams), ITSM platforms, device management, and cloud integration.
• Strong understanding of infrastructure automation, CI/CD, workplace analytics, and operational intelligence.
• Thought leader in AI Platforms, (CoPilot, Open AI) an measuring value realization from AI investments.
• Architect of future state technology servicing building autonomous technology support services with technologies such as Moveworks, Nexthink, custom developed AI driven experiences.
• Exceptional leadership, strategic planning, communication, and change management capabilities.
• Business acumen and collaboration skills to align technical solutions with organizational needs.
• Demonstrated ability to deliver through vendor ecosystems while managing budgets and governance.

Attributes

• Strategic, forward-thinking, and hands-on when needed.
• Adaptable, with a commitment to continuous improvement.
• Strong collaborator, able to influence cross-functional teams and senior stakeholders.

Why Join New York Life

• Be part of a Fortune100 company with over 180 years of trusted heritage and a deep commitment to innovation and workforce well-being.
• Hybrid, collaborative environment supporting growth, inclusion, and meaningful impact.
• Opportunity to shape the digital workplace for a large, mission-driven organization.

Pay Transparency

Salary Range:$230,000 - $275,000

Discretionary bonus eligible:Yes

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities - inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation .We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com .

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 94102

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Disclaimer 1 :

Eligibility for, and benefits under, the Pension Plan and 401(k) Savings Plan (“Plans”) are determined in accordance with the terms of the applicable plan document. Employees of certain subsidiaries, including but not limited to Group Benefit Solutions, employees of Life Insurance Company of North America and New York Life Group Insurance Company of NY, are not eligible to participate in the Pension Plan. In the event of a conflict between this information and the applicable plan document, the applicable plan document governs. The Company reserves the right to amend or terminate the Plans at any time.