VP Employee Experience Technology

Mountain America Credit Union; Idyllwild (CA); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Mountain America Credit Union is looking for a VP of Employee Experience (HR) Technology to define and advance an enterprise HR tech and AI vision that elevates the employee experience and enables long-term innovation.

The role reports to the VP of Human Resources and leads a strategic HR technology team, partnering across data, operations, and business to deliver scalable, integrated solutions that enhance the digital employee experience.

Qualifications

• 10+ years leading technology initiatives, preferably HR Technology solutions.
• 5+ years Product Management, with a focus on enterprise-scale technology solutions.
• 5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts.

Responsibilities

• Own and advance HR technology & AI strategy aligning with governance, risk, and organizational priorities.
• Shape AI governance for HR including ethics, data security, compliance, and approvals.
• Architect a cohesive digital employee experience across the full lifecycle with scalable, intuitive solutions.
• Develop and maintain an integrated HR technology/AI roadmap prioritizing high-value initiatives.
• Lead and coach HR product management and systems analyst teams with clear priorities and outcomes.
• Drive enterprise integration and end-to-end experiences across HR technology with cross-functional partners.

Skills

HR technology leadership

AI governance

Product management

Stakeholder leadership

Education

Bachelor's degree

Master's degree preferred

Tools

Microsoft 365

Job description

Job Summary

The VP of Employee Experience (HR) Technology is responsible for shaping the future of how work gets done at Mountain America Credit Union by defining and advancing an enterprise HR technology and AI vision that elevates the employee experience and positions the organization for long-term innovation. Reporting to the VP of Human Resources, this leader leads and develops a strategic, forward-thinking HR technology team, partnering across data, operations, and the business to align priorities and deliver integrated, scalable solutions that advance the digital employee experience. The role blends strategy, innovation, and product leadership to ensure HR technology is not only effective today but leading into the evolving future of work.

Location

Remote & Hybrid-Remote Options Available. Mountain America Center: 9800 S Monroe St, Sandy, Utah.

Schedule

Full-Time

Responsibilities

• Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations.


• Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight.


• Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective.


• Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact.


• Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes.


• Develop and coach well‑trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner.


• Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team.


• Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end‑to‑end experiences.


• Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness.


• Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability.


• Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs.


• Ensure consistent execution, change management, and adoption of HR technology solutions.


• Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions.


• Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed.


• Perform other duties as assigned.

Experience

• 10+ years of experience in leading technology initiatives, preferably HR Technology solutions.


• 5+ years Product Management, with a focus on enterprise‑scale technology solutions.


• 5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts.

Education

• Bachelor’s degree in business, information systems or related field. OR 4 combined years of progressive equivalent experience relevant to functional area.


• Master’s degree preferred.

Computer Skills

• Demonstrated proficient skills with Microsoft 365 for corporate use.

Other Skills and Abilities

• Unique expert knowledge in multiple strategic functions transfers knowledge to practical solutions in support of strategic initiatives.


• Thought leader in specialized area(s).


• Skills: public speaking, leadership and talent management, strategic thinking, business development, budget and/or revenue acumen.

Leadership and Organization Development

• Adapts or creates systems to deliver objectives.


• Adapts leadership style to the situation.


• Uses networks across formal and informal organizations to get things done.


• Coaches individuals to reach full potential, builds coaching capability in others.


• Helps orchestrate talent development & movement across the business unit or function.

Scope and Strategic Impact

• Leads a significant sub-function or business process in a function.


• Directs highly visible initiatives with high level of risk and complexity.


• Focuses on departmental goals and contribution to functional goals.


• Operates with complete autonomy on operational matters.


• Envisions and plans projects that are strategic in nature, affecting the entire company or several areas.


• Accountable for executing the strategy set by senior leadership and integrating policy within function and across the organization.


• Strategic planning 3+ years.

Analytical Thinking & Problem Solving

• Evaluates key business and organizational challenges within the function.


• Directs the resolution of complex or unusual business problems.


• Implementation of solutions requires a medium- to long-term view.


• Adaptive to change, responds positively to altered circumstances or conditions.

Physical Demands

Has the ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally. Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally. Close vision (clear vision at 20 inches or less). Distance vision (clear vision at 20 feet or more). There are no unusual environmental factors. Noise environment: Moderate noise (business office with computers and printers, light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.