VP Employee Experience Technology

Mountain America Credit Union; Idaho Falls (ID); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Mountain America Credit Union seeks a VP of Employee Experience (HR) Technology to define and advance an enterprise HR tech and AI vision that elevates the employee experience and positions the org for long-term innovation. You’ll lead a strategic HR tech team and partner across data, operations, and the business to deliver scalable solutions that modernize the digital employee journey.

Reporting to HR leadership, this role blends strategy, product leadership, and governance to ensure the tech

Qualifications

• 10+ years leading technology initiatives, preferably HR Technology solutions.
• 5+ years Product Management, with a focus on enterprise scale technology solutions.
• 5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts.
• Bachelor’s degree in business, information systems or related field, OR 4 combined years of progressive equivalent experience relevant to functional area. Master’s degree preferred.
• Demonstrated proficiency with Microsoft 365 for corporate use.
• Expert knowledge in multiple strategic functions, public speaking, leadership and talent management, strategic thinking, business development, and budget/revenue acumen.
• Strong analytical thinking, problem solving, and ability to evaluate complex business challenges.

Responsibilities

• Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations.
• Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight.
• Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective.
• Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact.
• Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes.
• Develop and coach well-trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner.
• Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team.
• Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end-to-end experiences.
• Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness.
• Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability.
• Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs.
• Ensure consistent execution, change management, and adoption of HR technology solutions.
• Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions.
• Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed.
• Perform other duties as assigned.

Skills

Technology leadership

Product management

Public speaking

Leadership

Strategic thinking

Business development

Budget/revenue acumen

Analytical thinking

Talent management

Education

Bachelor’s degree in business, information systems or related field

Master’s degree preferred

4 combined years of progressive equivalent experience

Job description

Job SummaryThe VP of Employee Experience (HR) Technology is responsible for shaping the future of how work gets done at Mountain America Credit Union by defining and advancing an enterprise HR technology and AI vision that elevates the employee experience and positions the organization for long-term innovation.

Reporting to the VP of Human Resources, this leader leads and develops a strategic, forward-thinking HR technology team, partnering across data, operations, and the business to align priorities and deliver integrated, scalable solutions that advance the digital employee experience. The role blends strategy, innovation, and product leadership to ensure HR technology is not only effective today but leading into the evolving future of work.

Location & Schedule

Remote & Hybrid–Remote Options Available, Mountain America Center 9800 S Monroe St Sandy, Utah
Full-Time

Responsibilities

• Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations.
• Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight.
• Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective.
• Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact.
• Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes.
• Develop and coach well-trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner.
• Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team.
• Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end-to-end experiences.
• Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness.
• Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability.
• Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs.
• Ensure consistent execution, change management, and adoption of HR technology solutions.
• Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions.
• Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed.
• Perform other duties as assigned.

Qualifications

• 10+ years of experience in leading technology initiatives, preferably HR Technology solutions.
• 5+ years Product Management, with a focus on enterprise scale technology solutions.
• 5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts.
• Bachelor’s degree in business, information systems or related field, OR 4 combined years of progressive equivalent experience relevant to functional area. Master’s degree preferred.
• Demonstrated proficiency with Microsoft 365 for corporate use.
• Expert knowledge in multiple strategic functions, public speaking, leadership and talent management, strategic thinking, business development, and budget/revenue acumen.
• Strong analytical thinking, problem solving, and ability to evaluate complex business challenges.
• Capable of adapting leadership style to situations and coaching individuals to reach full potential.

Physical Abilities / Working Conditions

Physical Demands: Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently; Ability to stand, walk, kneel and crouch occasionally; Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

Vision Requirements: Close vision (clear vision at 20 inches or less); Distance Vision (clear vision at 20 feet or more).

Environmental: Moderate noise (business office with computers and printers, light traffic).

This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.