VP, Customer Success

UpGuard; San Diego (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

An innovative firm in the cybersecurity sector is seeking a strategic leader to elevate its customer success initiatives. This fully remote role offers the chance to develop a comprehensive customer-focused strategy while leading a high-performing team. With a focus on collaboration and operational excellence, you'll drive the entire customer lifecycle, ensuring exceptional experiences from onboarding to renewal. Enjoy a range of perks including stock options, a monthly lifestyle subsidy, and generous parental leave. If you're passionate about customer success and looking to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Stock options

Monthly lifestyle subsidy

Annual Learning & Development allowance

Fully remote working environment

18 weeks of paid parental leave

Generous annual leave/PTO allowances

Qualifications

• 5+ years leading Customer Success teams in a senior management role.
• 10+ years in Customer Success within a fast-growing B2B SaaS organization.

Responsibilities

• Elevate and scale UpGuard's customer success strategy and methodology.
• Own and drive the entire customer lifecycle journey, from onboarding to renewal.

Skills

Customer Success Leadership

Operational Discipline

Analytical Skills

Cross-functional Collaboration

Job description

Employer Industry: Cybersecurity and Software Solutions

Why consider this job opportunity:

1. Stock options to share in the company's future success
2. Monthly lifestyle subsidy for financial, physical, and mental well-being
3. Annual Learning & Development allowance of $1500 USD for career development
4. Fully remote working environment, with no mandatory attendance at physical offices
5. 18 weeks of paid parental leave, irrespective of parenting role
6. Generous annual leave/PTO allowances for work-life balance

What to Expect (Job Responsibilities):

1. Elevate and scale UpGuard's customer success strategy and methodology
2. Develop a comprehensive, customer-focused strategy aligned with company objectives
3. Own and drive the entire customer lifecycle journey, from onboarding to renewal
4. Collaborate cross-functionally with various departments to enhance customer experiences
5. Recruit, develop, and inspire a high-performing customer success team

What is Required (Qualifications):

1. Minimum of 5 years of experience leading Customer Success teams in a senior management role (Director or above)
2. 10+ years in Customer Success or a customer leadership role within a fast-growing B2B SaaS organization
3. Experience building a new market category with revenue streams from $75M to $250M ARR
4. Strong operational discipline with a track record of achieving key performance metrics
5. Proven ability to collaborate cross-functionally to define the ideal customer journey and operational models

How to Stand Out (Preferred Qualifications):

1. Technical background in cybersecurity, risk, compliance, or information technology
2. Success in growing and scaling international teams while navigating diverse cultural and market dynamics
3. Strong analytical skills with confidence in making data-driven decisions
4. Experience building and scaling digital programs and customer education initiatives
5. Ability to operate at both a strategic and tactical level

#Cybersecurity #CustomerSuccess #RemoteWork #CareerGrowth #B2BSaaS