VP, Customer Strategy

XtendOps; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

XtendOps, Inc. in the United States is seeking a VP of Customer Strategy to reimagine how brands run their customer operations with AI.

Reporting to the CEO, you will cultivate senior CX relationships, diagnose operational gaps, and design a winning mix of people, process and XOOS, XtendOps’ platform, to deliver improved outcomes. You will lead discovery, map client journeys from initial XOOS engagement to fully AI-powered operations, own priority accounts, collaborate on proposals and pricing,

Qualifications

• 7+ years in outsourced CX, BPO or CX consulting in sales, growth or customer strategy roles.
• Experience selling to growth-stage and technology companies.
• A strong network in the CX community.
• Comfort discussing AI, automation and change management with operations leaders.
• A consultative style: you understand the operation before you sell.
• Strong written communication and presentation skills.

Responsibilities

• Build and manage relationships with CX and operations leaders at digitally native brands, startups and scale-ups.
• Lead discovery and solution design, mapping each client's path from their first XOOS module to fully AI-powered operations.
• Own a short list of high-priority target accounts and move them from first conversation to signed partnership.
• Work with the CEO on strategic deals, proposals and pricing.
• Partner with operations and implementation so what we sell is what we deliver.
• Lead outreach to CX leaders, including LinkedIn and the XtendOps advisory board.
• Bring client feedback back to product and operations.
• Track pipeline, conversations and outcomes, and report clearly to leadership.

Skills

CX strategy

Sales to growth tech

CX community network

AI/Automation familiarity

Consultative selling

Written & verbal communication

Job description

XO is an AI-powered BPO focused on modern customer experience, combining experienced CX operations with custom AI agents and its proprietary operating system, XOOS, to deliver fast, consistent support across chat, email, and voice while keeping humans in control of the AI. The company partners with organizations at any stage of AI adoption, offering both advanced AI-enabled workflows and traditional best-in-class BPO with strong operational rigor and accountability. XtendOps supports the full customer journey, including Digital CX, Back Office Support, Sales Outsourcing, Compliance, and Trust & Safety. By using AI-driven efficiencies to invest in robust career paths and a strong work culture, XtendOps develops tenured, highly qualified agents who are committed to service excellence. This people-centered approach results in more engaged employees and higher customer satisfaction.

Role Overview

The VP of Customer Strategy will help brands rethink how their customer operations run with AI. Reporting to the CEO, this role leads relationships with CX leaders at fast-growing companies, understands where their operations break, and designs the right mix of people, process and XOOS, our platform, to fix it.

Key Responsibilities

• Build and manage relationships with CX and operations leaders at digitally native brands, startups and scale-ups.
• Lead discovery and solution design, mapping each client's path from their first XOOS module to fully AI-powered operations.
• Own a short list of high-priority target accounts and move them from first conversation to signed partnership.
• Work with the CEO on strategic deals, proposals and pricing.
• Partner with operations and implementation so what we sell is what we deliver.
• Lead outreach to CX leaders, including LinkedIn and the XtendOps advisory board.
• Bring client feedback back to product and operations.
• Track pipeline, conversations and outcomes, and report clearly to leadership.

Required Experience and Capabilities

• 7+ years in outsourced CX, BPO or CX consulting, in sales, growth or customer strategy roles.
• Experience selling to growth-stage and technology companies.
• A strong network in the CX community.
• Comfort discussing AI, automation and change management with operations leaders.
• A consultative style: you understand the operation before you sell.
• Strong written communication and presentation skills.

What success looks like

• A focused list of target accounts in active, high-quality conversations.
• New partnerships signed with clear scope, success criteria and buy-in from operations.
• Clients see XtendOps as a strategic partner, not a vendor.
• Client insights regularly shape our offer and product roadmap.