VP, Core Platform Foundations

Genesys; North Carolina; Hybrid; USD 247,000 - 434,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

Flexible scheduling

Work From Home

Career growth

Job summary

Genesys is hiring a Vice President of Product Management for Core Platform Foundations to steer strategy and delivery of foundational capabilities across access control, identity, automation, and platform operations for Genesys Cloud.

You will build and lead a PM organization, partner with Engineering, Security, UX, and GTM teams, and collaborate with strategic customers to drive adoption and measurable business outcomes at global scale.

Qualifications

• 15+ years in enterprise software product management across SaaS, cloud platforms, or infrastructure products.
• 10+ years leading product managers or leaders within complex, multi-domain portfolios.
• Proven track record delivering enterprise-scale platform capabilities with measurable customer and business impact.
• Strong technical depth across APIs, identity systems, cloud architecture, microservices, and platform operations.
• Experience building self-service or administrative platforms for technical users, developers, or enterprise operators.
• Demonstrated ability to translate complex technical systems into clear product strategy and intuitive user experiences.
• Experience supporting governance, multi-region operations, data segmentation, and business continuity.

Responsibilities

• Define and drive the product vision, strategy, and roadmap for Core Platform Foundations across access control, identity, administration, automation, integration, platform operations, multi-region, multi-org, and business continuity capabilities.
• Lead the evolution of Genesys Cloud platform operations from reactive administration to intelligent, AI-assisted experiences that help customers understand usage, anticipate constraints, optimize consumption, and automate routine actions.
• Own platform capabilities including API usage visibility, platform limits, storage reporting, CI/CD deployment workflows, self-service tooling, operational controls, and platform governance.
• Deliver secure, scalable, and intuitive platform experiences that simplify administration, improve customer transparency, and support large-scale and complex enterprise use cases.
• Partner with Engineering, Architecture, Security, UX, Customer Success, Support, Professional Services, Sales, Marketing, and Finance to align strategy, execution, adoption, and business outcomes.
• Engage directly with strategic customers, partners, developers, administrators, and field teams to validate needs, shape priorities, and drive adoption.
• Establish success metrics and KPIs for platform adoption, usability, reliability, governance, operational efficiency, API health, and customer impact.
• Drive consistent platform standards, reusable patterns, and governance models across Genesys Cloud to improve product velocity and customer experience.
• Build, lead, mentor, and scale a high-performing product management organization focused on customer outcomes, technical excellence, and disciplined execution.

Skills

Executive PM leadership

Enterprise SaaS

Cloud platforms

APIs

Executive communication

Governance

Education

Bachelor’s degree

MBA preferred

Tools

APIs

Identity systems

CI/CD

Cloud architecture

Job description

Genesys is hiring a Vice President of Product Management for Core Platform Foundations to steer strategy and delivery of foundational capabilities across access control, identity, automation, and platform operations for Genesys Cloud.

You will build and lead a PM organization, partner with Engineering, Security, UX, and GTM teams, and collaborate with strategic customers to drive adoption and measurable business outcomes at global scale.