VP, Conversational AI Strategy & Enterprise Solutions

Morgan Stanley; Purchase (NY); Presencial; USD 150.000 - 210.000; Jornada completa

Descripción de la vacante

Morgan Stanley is seeking a Conversational AI Specialist, VP in New York to design enterprise-grade conversational experiences, refine generative AI models, and collaborate with business, technology, and vendor teams. You will lead evaluation efforts, iterate on prompts, and drive scalable AI-enabled solutions that align with firm-wide governance and risk controls.

The role requires strong communication, program management, and technical expertise in AI, natural language processing, and

Formación

• Experience with conversational AI solutioning / product development / experimentation or innovation.
• Experience with prompt engineering for using Commercial or Open Source LLMs such as GPT, Claude, Gemini, LLAMA.
• Experience with conversational AI evaluation techniques such as F1, RAGAS, and human feedback analysis.

Responsabilidades

• Develop and maintain differentiated conversational experiences for employee and client virtual assistants.
• Develop and refine context-aware prompts for diverse use cases and intents.
• Create data-driven testing and evaluation methods for AI responses for coherence, bias and accuracy.
• Identify and troubleshoot issues in LLM outputs and suggest improvements.
• Manage stakeholder expectations and collaborate with cross-functional teams.
• Track project performance metrics and report progress to leadership.

Conocimientos

Conversational AI

Prompt engineering

AI evaluation techniques

Communication skills

Program/project management

Analytical thinking

Descripción del empleo

Morgan Stanley is seeking a Conversational AI Specialist, VP in New York to design enterprise-grade conversational experiences, refine generative AI models, and collaborate with business, technology, and vendor teams. You will lead evaluation efforts, iterate on prompts, and drive scalable AI-enabled solutions that align with firm-wide governance and risk controls.

The role requires strong communication, program management, and technical expertise in AI, natural language processing, and