VP, Contact Center Platform Modernization & AI

Centene Corporation

Tallahassee (FL)

Hybrid

USD 228,000 - 431,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401K plan

Stock purchase plan

Tuition reimbursement

Paid time off

Job summary

Centene Corporation seeks a senior leader to drive the integration, modernization, and operation of enterprise telephony and contact center platforms. You will collaborate with business owners, vendors, and technology teams to align strategies with organizational goals.

The role requires 10+ years of executive leadership in contact center ecosystems, strong AWS/Amazon Connect expertise, and a track record of transforming customer engagement through AI and omnichannel solutions.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related field required.
Master's degree in a related field preferred
10+ years of executive leadership experience defining and executing enterprise‑wide contact center, telephony, and customer experience platform strategy.
7+ expertise in cloud‑based contact center ecosystems (e.g., AWS/Amazon Connect) and end‑to‑end architecture.

Responsibilities

Lead integration, modernization, and operation of Centene's telephony and contact center platforms.
Collaborate with stakeholders to define technology strategy for shared services contact center processes.
Drive modernization to improve scalability, performance, and cost efficiency.
Advance AI, virtual assistants, and intelligent routing to enhance customer interactions.
Ensure regulatory, privacy, security, and audit compliance across platforms.