Senior CCaaS Architect — AI-Driven Cloud Contact Center

Presidio-2; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Presidio is seeking a Sr. Contact Center Engineer to own the design, implementation, and support of advanced contact center solutions across CCaaS platforms, with primary depth in Amazon Connect and AWS.

You will architect solutions, write code, and drive AI agent implementations that autonomously resolve intents, while measuring performance for continuous improvement. The role spans multi‑region CCaaS delivery, integration with CRM/WFM systems, and the use of AI tools to elevate customer

Qualifications

• 3+ years designing, deploying, and supporting CCaaS solutions on enterprise platforms.
• Deep hands-on AWS ecosystem experience (Lambda, S3, IAM).
• Experience delivering production Amazon Connect implementations.

Responsibilities

• Lead end-to-end delivery of Amazon Connect engagements across multi-site environments.
• Architect flows, queues, telephony integrations, and agent workspaces.

Skills

CCaaS design

Amazon Connect

Generative AI

AI workflows

Cloud security

Communication skills

Travel readiness

Education

Bachelor's degree

Tools

Lambda

S3

IAM

Job description

Presidio is seeking a Sr. Contact Center Engineer to own the design, implementation, and support of advanced contact center solutions across CCaaS platforms, with primary depth in Amazon Connect and AWS.

You will architect solutions, write code, and drive AI agent implementations that autonomously resolve intents, while measuring performance for continuous improvement. The role spans multi‑region CCaaS delivery, integration with CRM/WFM systems, and the use of AI tools to elevate customer