VP Collections Manager

First PREMIER Bank; United States; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Full medical benefits (20+ hrs/wk)

Traditional and High Deductible health

Free dental and vision coverage

Generous Paid Time Off

401(k) – dollar-for-dollar match up to

Premier wellness programs

Volunteer hours support

Employee events

Job summary

First PREMIER Bank in Sioux Falls, SD is seeking a Collections Supervisor to lead the bank's collections operations and drive effective recovery of outstanding debts with regulatory compliance. The role requires developing strategies to minimize delinquency and supervising a team of collectors to meet policy standards.

The ideal candidate has supervisory experience, solid knowledge of FDCPA, UCC, and loan processes, and can coach staff while aligning collections activities with company goals and

Qualifications

• Bachelor's degree preferred; 2+ years supervisory or management experience preferred.
• Comprehensive knowledge of UCC, state statutes, laws, and FDCPA.
• Strong understanding of the loan process and related systems.
• Ability to communicate effectively in writing and verbally.

Responsibilities

• Lead and oversee collections operations nationwide with regulatory compliance.
• Manage and coach a team of collections professionals and ensure policy adherence.
• Develop and implement strategies to minimize delinquency and improve recovery.
• Provide performance evaluations, salary decisions, and hiring recommendations.
• Ensure discipline and termination processes follow company policy.

Skills

Supervisory experience

FDCPA knowledge

Bankruptcy process

Loan process knowledge

Excellent communication

UCC knowledge

Education

Bachelor's degree preferred

Job description

Job Description:

Location: Sioux Falls, SD Shift: Monday - Friday 8:00 AM to 5:00 PM Company: First PREMIER Bank

About the Role

To lead and oversee the banks collections operations, ensuring the effective recovery of outstanding debts while maintaining compliance with regulatory standards. This role involves developing and implementing strategies to minimize delinquency rates and managing a team of collections professionals ensuring that collection representatives comply with bank policies and collections laws and regulations nationwide.

Job Duties and Responsibilities

• Essential duties and responsibilities include the following.
• Other duties may be assigned.
• Provide operational support services and sometimes act as first-line supervisor.
• Supervise and monitor the work of a team to ensure that processes and procedures are properly implemented and that the team is achieving defined objectives and standards including call distribution, employee productivity, quality and effectiveness of collections strategies and techniques.
• Provide coaching to team members with questions/concerns on individual accounts.
• Resolve challenges from internal or external customers by providing information on complex processes.
• Contribute to the development and delivery of policies, guidelines, and protocols to ensure the company complies with regulations and good practice.
• Assess individual performance, conduct performance evaluations, and manage salary adjustments.
• Provide recommendations for new hires or replacements based on thorough interviews to assess the candidates’ qualifications and fit for the role.
• Interviews, hires, and trains new staff.
• Provides constructive and timely performance reviews.
• Handles discipline and termination of employees in accordance with company policy.

Skills and Qualifications

• Demonstrates comprehensive skill to express ideas, request actions, formulate plans, and policies by means of clear and effective verbal and written communication.
• Functions with high expertise to interpret and apply knowledge of laws and regulations.
• Works with full competence to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives.
• A bachelor’s degree in a related field is preferred, along with a minimum of 2 years of supervisory or management experience.
• Candidates must possess comprehensive knowledge of the Uniform Commercial Code (UCC), various state statutes and laws, and the Fair Debt Collection Practices Act (FDCPA).
• Strong understanding of the loan process and related systems is required.
• Full knowledge of the bankruptcy process is also essential.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture We have an emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work. Career advancement opportunities is a way PREMIER leaders show they care. Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

We Value People At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.

Spirit of Giving Back

Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way

Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.

Learn More PREMIER Benefits PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers. PREMIER Wellness PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference. Celebrating Success Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.