Lead Teller

First PREMIER Bank; South Dakota; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Full medical benefits for 20+ hours

Traditional and High Deductible health

Paid Time Off

401(k) – dollar-for-dollar match up to

Well PREMIER Wellness Program

Paid Community Volunteer Hours

Job summary

First PREMIER Bank in Sioux Falls, SD seeks a Branch Teller to manage a cash drawer, process transactions, and supervise teller staff. You will greet customers, balance cash daily, and ensure accuracy while upholding confidentiality and service standards.

Responsibilities include coordinating staff schedules with the Branch Manager, handling opening/closing duties, and following internal controls and regulatory requirements to maintain high-quality customer service.

Qualifications

• Minimum of 2 years of cash handling or related experience is required.
• Supervisory or management experience is preferred.
• Excellent interpersonal skills; clear and effective verbal and written communication.

Responsibilities

• Greet customers promptly and process transactions accurately and confidentially.
• Balance cash drawer daily and maintain reliable records of money and instruments.
• Supervise and coach branch teller staff in collaboration with Branch Manager.
• Handle branch opening and closing duties independently.
• Adhere to mandatory procedures and regulatory codes of conduct.

Skills

Cash handling

Customer service

Leadership

Interpersonal skills

Verbal and written communication

Time management

Tools

Office software

Job description

Job Description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Location: Sioux Falls, SD Company: First PREMIER Bank

About the Role

Manage a cash drawer and balances it daily according to teller performance standards and keeps accurate record of money, official checks and gift cards involved in customer transactions. Provides exemplary customer service, staff training, supervision and coaching of the branch teller staff.

Job Duties and Responsibilities

• Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank’s products and services.
• Partner with the Branch Manager to coordinate staff schedules, workflow, and ensure effective operation of all parts of the branch, including consistent PREMIER customer service standards.
• Also performs branch opening and closing duties independently.
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory and internal codes of conduct.
• Monitor security procedures by communicating alerts, key assignments, dual control for key/combinations, cash audits, updating notification lists, training and updating procedures, assignment of alarm codes, distribution of alarm packets, and responding to alarms at the branch.
• Process transactions including deposits and withdrawals, cashed checks, Savings Bonds, and receipt of payments (loans, credit cards, credit lines).
• Review transactions override requests for accuracy to perform overrides as needed.
• Assign and oversee Vault, drawer, and TCR responsibilities.
• Review account information, help customers and tellers with complex problems or questions and keep customer information current using internal systems.
• Interview, hire, and train new staff.
• Provide constructive and timely performance reviews.
• Handle discipline and termination of employees in accordance with company policy.

Skills and Qualifications

Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs.

Understand and effectively use standard office equipment and software packages to support business processes.

Work at an advanced level to recognize sales opportunities during service interactions to enhance overall customer service.

Conduct oneself in a manner that promotes trust in the individual and the organization.

Cooperatively interact with co-workers to promote an effective and productive work unit.

Effectively manage time to ensure prompt completion of tasks and duties.

Provide constructive feedback to enhance performance with effective management and leadership skills.

Must have excellent interpersonal skills; clear and effective verbal and written communication skills.

Minimum of 2 years of cash handling or related experience is required. Supervisory or management experience is preferred. Basic computer skills, customer service, and/or banking experience is preferred.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back. Employees are rewarded, valued, and celebrated for hard work. Career advancement opportunities is a way PREMIER leaders show they care. Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

We Value People

At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation’s strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success.

Spirit of Giving Back

Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non‑profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them.

The PREMIER Way

Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It’s the foundation of our culture and makes PREMIER a great place to work.

Learn More

PREMIER Benefits: PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers.

PREMIER Wellness

PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference.

Celebrating Success

Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We’ve also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.