VP, Client Services

Fingerpaint Medical; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

A leading healthcare agency is seeking a Vice President, Client Services to oversee a major portfolio of client business. This role requires a strong leader to bridge scientific expertise with business objectives, drive revenue growth, and improve client retention. The ideal candidate will have over 10 years of experience in pharmaceutical communications, with a successful track record in a leadership capacity. The position demands in-depth industry knowledge and exceptional relationship management skills while promoting a growth-oriented team environment.

Qualifications

• 10+ years of progressive pharmaceutical or medical communications agency experience.
• Prior experience as Account Director required.
• Demonstrated sustained success in a high-level leadership capacity.

Responsibilities

• Lead the client relationship function as the principal business partner.
• Manage staffing responsibilities for an entire portfolio of accounts.
• Provide senior leadership and mentorship to Client Services leads.
• Ensure the team follows agency processes for estimates and workflow.
• Represent the organization in the industry to build reputation.

Skills

In-depth knowledge of the pharmaceutical and agency industries

Exceptional business acumen

Expertise in relationship management

High-level scientific knowledge

Ability to navigate compliance regulations

Ability to handle personnel issues

Education

Bachelor’s degree in a relevant field

Advanced degree (PharmD, BSN, PhD, MS, MBA)

Job description

Reset your expectations of what a healthcare agency can be. Fingerpaint was founded on a simple, powerful idea: Put people first. By replacing egos with a "Never Paint by Number" philosophy, we empower our teams to create truly original work while delivering integrated marketing and life sciences solutions for patients and providers alike. Fiercely independent, we blend empathy, creativity, and data to solve the industry’s most complex challenges, empowering bold thinkers to craft with the courage and purpose needed to break the mold.

Fingerpaint Group’s medical communications solutions, Fingerpaint Medical, help pharmaceutical and biotech companies communicate complex scientific data effectively, enabling healthcare providers to make informed decisions that advance patient care. Our targeted educational programs and strategic communications support product adoption and drive commercial success in competitive therapeutic areas.

Objectives of this role

The Vice President, Client Services, is a senior executive responsible for the strategic oversight and management of a major portfolio of client business. This role serves as a key bridge between the agency's scientific expertise and its business objectives, directly driving revenue, growth, and client retention. The VP provides top-level strategic guidance and financial accountability across multiple accounts while championing organizational process improvement and developing senior talent.

Position Responsibilities

Strategic & Client Leadership

• Lead the client relationship function by serving as the principal business partner to the lead client executive(s),monitoring the marketplace, and guiding strategic/tactical changes aligned with brand goals.
• Provide organizational leadership to both internal and client teams, implementing change in process or workflow to adjust to different clients and market dynamics.
• Resolve complex strategic and operational conflicts between internal staff, teams, or clients where expectations do not align with service agreements.
• Guide strategy by leveraging high-level scientific and medicalcommunicationsknowledge, ensuring all deliverables compliantly advanceclientobjectives.
• Accountable for overall client satisfaction and ensuring the client’s goals andobjectivesare met.

Financial & Business Oversight

• Manage staffing responsibilities for an entire portfolio of accounts, ensuring sustainable growth and profitability.
• Oversee forecasting revenue accuracy across multiple accounts and control costs by monitoring key financial metrics, reports, and trends.
• Directly drive revenue, growth, and client retention by identifying expansion opportunities that fuel company growth.
• Responsible for overall financial health of portfolio and achievement of revenue goals.
• Participate in new business development, prospecting, and onboarding.

Personnel & Team Leadership

• Provide strategic oversight to Client Services leads (ADs/SADs/GADs) managing complex client relationships and ensuring regulatory compliance.
• Provide senior leadership and mentorship to develop talent across all levels of Client Services, including managing difficult personnel situations involving underperforming team members.
• Collaborate with operations leadership to improve internal processes, thereby enhancing company profitability and efficiency.
• Maintain knowledge of management software and financial tracking systems to provide authoritative guidance.
• Manage team dynamics and set an atmosphere where innovation, a growth mindset, and delivering excellent work is expected.
• Conduct annual performance reviews and identify developmental opportunities for team members.

Agency & Growth

• Represent the organization in the industry to build the company's capability and contribute to its reputation as a thought leader.
• Ensure creative and scientific output is on strategy, on message, and exceeds client expectations.
• Ensure the team follows agency processes for estimates, change orders, workflow, and other protocols.

Qualification Requirements

• Education: Bachelor’s degree (minimum) in a relevant field; an advanced degree (PharmD, BSN, PhD, MS, MBA) is a plus.
• Experience: 10+ years of progressive pharmaceutical and/or medical communications agency experience, demonstrating sustained success in a high-level leadership capacity (prior experience as Account Director required).
• Skills:
  • In-depth knowledge of the pharmaceutical and agency industries, including an understanding of the product lifecycle and marketing mix.
  • Exceptional business acumen and the financial skills necessary to manage P&L responsibilities for a portfolio of accounts.
  • Expertise in relationship management, with a proven ability to build and maintain trust with both internal teams and external clients.
  • High-level scientific knowledge and a thorough understanding of medical publications and affairs to guide complex strategies.
  • Ability to navigate rapidly changing industry compliance and technological evolution without compromising regulations.
  • Ability to deal with personnel issues with tact, discretion, and authority.
  • Ability to travel up to 10-15% annually.