VP, Client Operations — Structured Debt Platform

BNY; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

BNY is seeking a seasoned professional for the Structured Debt Client Platform in Houston. You will lead support for major clients, resolve complex operational and technical issues, and guide teams to deliver high-quality service.

The role requires analytical skills, strong communication, and deep knowledge of financial products. You will work with cross-functional teams to identify client needs and support business development efforts.

Qualifications

• Bachelor’s degree in business/finance or related field required.
• Advanced degree or professional certification preferred.
• Typically 7–12 years of client service/operations experience in financial services.

Responsibilities

• Lead support for major external clients, resolving complex issues.
• Analyze complex information to deliver high-quality client service.
• Leverage product knowledge to identify client needs and opportunities.
• Drive internal initiatives to improve client experience and processes.

Skills

Analytical thinking

Problem solving

Client relationship management

Team leadership

Regulatory knowledge

Communication skills

Strategic thinking

Education

Bachelor’s degree in business, Finance, or related field

Advanced degree or professional certification preferred

Tools

SOLVAS

Job description

BNY is seeking a seasoned professional for the Structured Debt Client Platform in Houston. You will lead support for major clients, resolve complex operational and technical issues, and guide teams to deliver high-quality service.

The role requires analytical skills, strong communication, and deep knowledge of financial products. You will work with cross-functional teams to identify client needs and support business development efforts.