VP, Client Experience & Digital Banking Ops

Dexian; Roseville (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Dexian is seeking a VP, Client Service Center Manager in Roseville, California. The role involves overseeing the operations of the Client Service Center while ensuring exceptional service for clients. This position manages staff and resolves complex client issues, emphasizing client satisfaction.

The ideal candidate will have significant experience in digital banking solutions, strong problem-solving skills, and the ability to manage vendor relationships effectively. The role requires in-office work and includes responsibilities such as staff training and ensuring compliance with banking regulations.

Qualifications

• Expert knowledge of digital banking solutions and experience working with digital banking vendors.
• Excellent problem solving, decision making, and critical thinking skills.
• Extensive experience in a client support role.

Responsibilities

• Oversee operations of the Client Service Center.
• Manage and mentor Client Service Center staff.
• Train client service center staff on job duties.
• Continuously monitor and test the Bank’s digital banking platforms.

Skills

Expert knowledge of digital banking solutions

Excellent problem solving

Strong overall business acumen

Excellent phone and verbal communication skills

Client focus

Ability to multi-task

Tools

DNA system

Q2 system

Job description

Dexian is seeking a VP, Client Service Center Manager in Roseville, California. The role involves overseeing the operations of the Client Service Center while ensuring exceptional service for clients. This position manages staff and resolves complex client issues, emphasizing client satisfaction.

The ideal candidate will have significant experience in digital banking solutions, strong problem-solving skills, and the ability to manage vendor relationships effectively. The role requires in-office work and includes responsibilities such as staff training and ensuring compliance with banking regulations.