VP Client Engagement - REMOTE

Lensa; Harrisburg (Dauphin County); Remote; USD 217,000 - 369,000; Full time

Job summary

A leading company in healthcare is seeking a VP of Client Engagement to drive strategic initiatives across markets. This remote role requires extensive experience in account management and leadership. The ideal candidate will enhance client relationships and ensure alignment with company objectives. Responsibilities include managing client engagement strategies, collaborating across teams, and overseeing performance metrics. The position offers a competitive salary and the opportunity to impact client satisfaction significantly.

Qualifications

• 15 years relevant experience in sales, account management, or strategy.
• 10 years leadership/people management experience.

Responsibilities

• Lead development and execution of client strategic plans.
• Ensure alignment and efficiency in delivering capabilities.
• Manage department budget, staffing, performance, and development.

Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Client Relationship Management

Team-Building Skills

Education

Bachelor’s degree in Finance, Business, Healthcare Administration

MBA or related advanced degree

Job description

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Job Posting Title

VP Client Engagement - REMOTE

Job Description

The Vice President Client Engagement leads the development and execution of client strategic plans across assigned markets. This position identifies and prioritizes investments in capabilities, systems and programs that enhance market competitiveness and aligns to the company and client’s growth objectives. This role is responsible for providing strategic direction and oversight to the extended account management teams and is accountable for driving alignment and collaboration across (Commercial and Government Programs), and throughout Prime.

Responsibilities

• Instill a “proactive client leadership” culture across Prime by regularly evaluating and influencing people, processes, and technology that directly, or indirectly impact our client relationships; collaborate with internal operations teams to bring awareness, and ensure Prime’s ability, to meet the company’s strategic objectives and fulfill client obligations
• Ensure enterprise alignment, prioritization, and efficiency in the delivery of core and expanded capabilities, growth initiatives, and products; leverage an understanding of client priorities, market direction, and demand for new products/services in the marketplace to influence development and deployment of market competitive solutions
• Provide leadership to the Area Vice President Client Engagement and extended client teams, ensuring adequate representation for market-specific client needs; align account management activities across all lines of business and develop methodologies, processes and reporting capabilities that support consistent delivery of Prime’s value proposition and client retention
• Collaborate across teams to establish KPIs and reporting dashboards that monitor Prime’s performance against client contracts; develop a cadence for reporting relationship status and retention metrics for Health Plan and Employer Group accounts; define clear account management objectives aligned with strategic initiatives
• Identify key relationships to deliver capabilities, drive growth, and ensure market competitiveness, including executive sponsors, BCBS plans, benefits consultants, state leaders, trade associations, and CMS; establish communication and collaboration cadence to respond to threats and ensure compliance and innovation
• Lead market-based planning; support Sales in evaluating RFPs, market perception, and product refinements; solicit market feedback and establish a framework to respond to inquiries
• Manage department budget, staffing, performance, and development; demonstrate leadership expectations during interactions
• Other duties as assigned

Education & Experience

• Bachelor’s degree in Finance, Business, Healthcare Administration, or related field
• 15 years relevant experience in sales, account management, or strategy in PBM, pharmacy, health plan, or managed care
• 10 years leadership/people management experience
• Must be eligible to work in the U.S. without sponsorship

Additional Qualifications

• Strong interpersonal skills, facilitating meetings, resolving conflicts, building consensus, and collaborating across levels
• Experience driving improvements and implementing process changes
• Exceptional communication skills for complex information
• Client relationship management and team-building skills
• Strong analytical and critical thinking skills
• Ability to balance compliance, business goals, and risks
• Strong financial acumen

Preferred Qualifications

• MBA or related advanced degree

Physical Demands

• Remain stationary 50%, able to move/traverse as needed
• Operate computer and office equipment
• Hear and communicate effectively; exchange accurate information
• Travel up to 50%

Every employee must understand and comply with security responsibilities and all legal, regulatory, and contractual requirements.

Potential pay ranges from $217,000 to $369,000 based on experience and skills.

For benefits details, visit our Benefits Page and click on the "Benefits at a glance" button.

Prime Therapeutics is an equal opportunity employer, encouraging diverse candidates to apply. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected classes.

We welcome applicants of different backgrounds and abilities, including those requiring reasonable accommodations.

Prime Therapeutics is a Tobacco-Free Workplace employer.

If you need a reasonable accommodation during the application process, contact Human Resources at 1.866.469.1257 or email [e-mail].