VP Client Engagement - REMOTE

Lensa; Boston (MA); Remote; USD 217,000 - 369,000; Full time

Job summary

A leading healthcare company is seeking a VP of Client Engagement to oversee strategic client plans and enhance market competitiveness. This remote role requires extensive experience in sales and account management, with a focus on client relationships and operational excellence. The ideal candidate will demonstrate strong leadership and analytical skills, while managing a diverse team to drive growth and meet client needs.

Qualifications

• 15 years of relevant experience in sales, account management, and strategy.
• 10 years of leadership/people management experience.

Responsibilities

• Lead development and execution of client strategic plans.
• Ensure enterprise alignment and efficiency in service delivery.
• Manage department budget, staffing, and performance.

Skills

Interpersonal Skills

Analytical Skills

Communication Skills

Leadership

Client Relationship Management

Education

Bachelor’s degree in Finance

Bachelor’s degree in Business

Bachelor’s degree in Healthcare Administration

MBA or related advanced degree

Job description

Be among the first 25 applicants.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Prime Therapeutics, is seeking professionals. Apply via Lensa today!

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

VP Client Engagement - REMOTE

Job Description

The Vice President Client Engagement leads the development and execution of client strategic plans across assigned markets. This position identifies and prioritizes investments in capabilities, systems and programs that enhance market competitiveness and align with the company and client’s growth objectives. This role is responsible for providing strategic direction and oversight to the extended account management teams and is accountable for driving alignment and collaboration across (Commercial and Government Programs), and throughout Prime.

Responsibilities

• Instill a “proactive client leadership” culture across Prime by regularly evaluating and influencing people, processes, and technology that directly, or indirectly impact our client relationships; collaborate with internal operations teams to bring awareness, and ensure Prime’s ability, to meet the company’s strategic objectives and fulfill client obligations.
• Ensure enterprise alignment, prioritization, and efficiency in the delivery of core and expanded capabilities, growth initiatives, and products; leverage an understanding of client priorities, market direction, and demand for new products/services to influence development and deployment of market competitive solutions.
• Provide leadership to the Area Vice President Client Engagement and extended client teams, ensuring adequate representation for market-specific client needs; align account management activities across all lines of business and develop methodologies, processes, and reporting capabilities that support the consistent delivery of Prime’s value proposition and ensure retention of key accounts.
• Collaborate across support and operations teams to establish KPIs and reporting dashboards that monitor Prime’s performance against client contracts; develop a cadence for reporting relationship status and retention metrics; define clear account management objectives to support strategic and operational initiatives and foster growth.
• Identify key relationships necessary for delivering capabilities, driving growth, and ensuring market competitiveness, including executive sponsors, BCBS plans, benefits consultants, industry leaders, and CMS; establish communication cadences to respond to market threats and ensure compliance, operational excellence, and innovation.
• Lead market-based planning; support sales in evaluating RFPs, understanding market perception, and refining product offerings, processes, and technology to achieve growth; solicit and respond to market feedback on products, financials, and contracts.
• Manage department budget, staffing, performance, and development; demonstrate leadership expectations in interactions with teams and stakeholders.
• Other duties as assigned.

Education & Experience

• Bachelor’s degree in Finance, Business, Healthcare Administration, or related field.
• 15 years of relevant experience in sales, account management, and strategy in PBM, pharmacy, health plan, or managed care.
• 10 years of leadership/people management experience.
• Must be eligible to work in the U.S. without sponsorship.

Additional Qualifications

• Strong interpersonal skills; effective facilitation, conflict resolution, and collaboration abilities.
• Experience with process improvement and change management.
• Exceptional communication skills for complex information.
• Client relationship management and team-building skills.
• Strong analytical and critical thinking skills.
• Ability to prioritize compliance, business goals, and risks while driving initiatives.
• Strong financial acumen.

Preferred Qualifications

• MBA or related advanced degree.

Physical Demands

• Must be able to remain stationary 50% of the time, operate office equipment, communicate effectively, and travel up to 50%.

Every employee must understand and comply with security responsibilities, legal, regulatory, contractual requirements, and internal policies.

Potential pay ranges from $217,000 to $369,000 based on experience and skills.

For benefits details, visit our Benefits Page and click on "Benefits at a glance".

Prime Therapeutics is an equal opportunity employer and encourages diverse candidates to apply. We welcome applicants with different backgrounds and experiences, including those requiring accommodations.